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Technical Support Engineer
Dubai Careers - A Smart Dubai Initiative
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Technical supportMicrosoft WindowsMac supportDesktop supportActive DirectoryDNS
Free
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Technical supportMicrosoft WindowsMac support
Role Overview
Provide high-quality technical support to learners, staff, and faculty members.
Administer server applications and provide technical training as needed.
Key Skills for This Role
Technical supportMicrosoft WindowsMac supportDesktop supportActive DirectoryDNS
Full Job Posting
Role Overview
Provide high-quality technical support to learners, staff, and faculty members.
Administer server applications and provide technical training as needed.
Main Roles and Responsibilities
- Provide first-level face-to-face or remote technical support and manage support tickets through closure.
- Support internal and external events through requirements collection, preparation, testing, and technical support.
- Administer servers and applications such as Active Directory, antivirus, backup, and print systems.
- Maintain hardware and software asset inventories.
- Monitor and maintain audio and video systems and execute corrective actions.
- Provide technical training when required.
- Support desktop computers, printers, scanners, and other end-user devices.
- Perform end-user application and system testing to identify defects and inconsistencies.
- Contribute to special projects, business needs analysis, deliverables, objectives, and documentation.
- Report information security incidents or suspicious behavior to the line manager.
- Follow information security and health and safety laws, regulations, policies, and procedures.
- Handle other responsibilities assigned by the line manager.
Required Qualifications and Skills
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