Senior Supervisor- Service Providers
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Key skills for this role
Role Overview
Supervise service provider centers through inspections, compliance monitoring, grievance management, and operational support.
Ensure service quality, safety, and adherence to licensing standards and procedures.
Key Skills for This Role
Full Job Posting
Job Purpose
Supervise service provider centers through inspections, compliance monitoring, grievance management, and operational support.
Ensure service quality, safety, and adherence to licensing standards and procedures.
Strategy
- Develop health, safety, and environment plans for employees, service providers, and customers.
- Develop standards for evaluating service provider performance.
Operations
- Monitor centers through control cameras in the Smart Supervision Center.
- Follow up on requirements for opening and operating licensing centers.
- Prepare and follow up on service provider agreements with internal authorities.
- Conduct field visits and recommend corrective actions.
- Ensure implementation of approved policies, circulars, and procedures and act on violations.
- Coordinate approval of marketing and awareness campaigns for service provider centers.
- Analyze service provider performance and submit periodic reports.
- Manage grievances and submit complete cases to the Unified Grievance Committee.
- Manage bidding activities for establishing new service provider centers.
- Adhere to RTA information security policies and report incidents immediately.
Product and Process Improvement
- Recommend service improvements based on field observations and performance analysis.
- Contribute to standards that enhance service quality and operational compliance.
Physical Working Conditions
- The role requires regular field inspections and work at service provider centers and the Smart Supervision Center.
Qualifications and Requirements
- Bachelor's degree in Business Administration, Public Administration, or Operations Management.
- At least five years of experience.
- Quality management certification is preferred.
Role Information
Job category: Inspection.
Department: Vehicles Licensing.
Schedule: Full time.
Monthly salary is unspecified.
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