Social Media Coordinator
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Key skills for this role
About the Role
One&Only The Palm Resort is hiring a Social Media Coordinator to manage social media accounts, create content, and engage with online audiences. Requires 2-3 years of social media coordinator experience in luxury hospitality, a marketing degree, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Manage the resort’s social media accounts (dining & Wellness)
- Capture or coordinate on site photo/video content to showcase real time guest experience
- Manage influencer request and content
- Brainstorm campaign ideas to promote and drive unique offerings
- Monitor various social media platforms such as Facebook and Instagram
- Analyze analytics to gauge success of campaigns and influencer collaborations
- Engage with customers or clients and provides service and/or sales
- Provide suggestions for improving guest experience across social platforms
- Learn and become proficient in internal software systems
- Assist in creating performance reports and monthly content strategies
- Assist in collaborating with influencers and journalists
- Support resort team on regular collateral updates, such as menus, promotional flyers
Requirements
- 2 3 years' Social Media Coordinator experience in upscale luxury hospitality or five star hotels
- Marketing Degree
- Excellent spoken and written communication skills in English and/or another language
- Strong social/interpersonal skills
- Middle East/GCC experience is an advantage
Full Job Posting
Role Overview
- With the global growth of our brands, you will play an integral role in enhancing the resort’s digital presence and online guest experience. As a Social Media Coordinator reporting to the Director of Marketing & Communications, you will support the team in delivering engaging, creative, and consiste
- You will support the resort’s social media presence, ensuring all content and interactions align with brand standards and company guidelines. You will engage with online audiences, respond to inquiries, and maintain a positive and consistent brand image.
- You will also drive digital engagement and performance by creating impactful content, monitoring trends, and enhancing the overall guest experience across social platforms.
Key Duties and Responsibilities
- Manages the resort’s social media accounts (dining & Wellness).
- Capture or coordinate on site photo/video content to showcase real time guest experience.
- Manage influencer request and content
- Brainstorms campaign ideas to promote and drive unique offerings
- Monitor various social media platforms such as Facebook and Instagram
- Analyzes analytics to gauge the success of campaigns and influencer collaborations
- Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service
- Engage with customers or clients and provides service and/or sales
- Provide suggestions to management for improving guest experience across social platforms and internal processes
- Learn and become proficient in internal software systems
- Assist in creating performance reports and monthly content strategies
- Assist in collaborating with influencers and journalists to create exposure to the company’s offerings
Candidate Requirements
- Suitable candidates must be highly qualified and must have at least 2 3 years’ Social Media Coordinator experience in an upscale luxury hospitality industry or five star hotels.
- Strong social/interpersonal skills are mandatory.
- He/She must have a Marketing Degree, with excellent spoken and written communication skills in English and/or another language.
- Middle East/GCC experience is an advantage.
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