Scaled Customer Success Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Boomi seeks a Scaled Customer Success Manager to drive adoption and value for a large portfolio of commercial customers. You will deliver proactive engagements, collaborate with internal teams, and identify expansion opportunities.
Key Skills for This Role
Responsibilities
- Develop and maintain a deep understanding of customer's business objectives, challenges, and opportunities and help deliver value driven engagements
- Identify, design, and achieve the customer's goals in a short term relationship
- Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
- Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem solving and ability to multi task
- Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
- Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
- Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts
Requirements
- 4 6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
- Experience working with a large portfolio of customers (+100) and managing multiple accounts at different stages in the life cycle
- Excellent ability to understand and communicate complex business and technical subjects to both technical and non technical audiences
- Ability to actively listen to customers and translate their business needs into personalized consultation
- Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
- Data driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
- Technical proficiency and a strong understanding of cloud based software solutions
- Impeccable verbal and written communication skills as well as customer facing experience
Full Job Posting
About the Role
- The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.
- We currently have several openings in our team for an experienced Customer Success Manager for our hyper growing commercial segment.
- You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi.
- You are relentless and dedicated to orchestrating high value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.
What You'll Do
- Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value driven engagements
- Identify, design, and being able to achieve the customer's goals in a short term relationship
- Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
- Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem solving and ability to multi task
- Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
- Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
- Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts
The Experience You Bring
- 4 6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- Excellent ability to understand and communicate complex business and technical subjects to both technical and non technical audiences
- Ability to actively listen to customers and translate their business needs into personalized consultation
- Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
- Have a data driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
- Technical proficiency and a strong understanding of cloud based software solutions
- Develop, test, and iterate on scaled playbooks and engagement strategies
- Impeccable verbal and written communication skills as well as customer facing experience
Bonus Points If You Have
- 2 3 years of working as a Customer Success Manager for a SaaS or a cloud based platform
- Experience in iPaaS, Automation, or Data/Application Integration space
- Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero
- Nice to Have Language Skills Japanese, Mandarin, French, German
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Boomi
Mid Market Account Manager (Future Opportunities)
Vancouver, CAN
Boomi is hiring a Mid Market Account Manager to manage and grow a book of existing clients, identify upsell opportunities, and serve as a trusted advisor. The role requires 5+ years of complex relationship selling experi
Corporate Account Manager (Hybrid Vancouver)
Vancouver, CAN
Boomi is looking for a Corporate Account Manager to manage and grow a book of existing corporate clients in Vancouver. You will act as a trusted advisor, identify upsell opportunities, and drive revenue growth. Requires
Customer Success Manager (Hybrid Vancouver)
Vancouver, CAN
Boomi is seeking a Customer Success Manager to maximize retention and identify growth opportunities within an account portfolio. The role involves managing post-sales account success, understanding customer requirements,
Senior Account Executive, META
Dubai, UAE
Boomi seeks a Senior Enterprise Account Executive for the Middle East, Turkey, and Africa region to drive revenue growth by selling the Boomi Enterprise Platform. Requires 12+ years of enterprise sales experience in tech
Senior Product Marketing Manager
Vancouver, CAN
Boomi is seeking a Senior Product Marketing Manager for Data Management to own marketing strategy for data management capabilities. You will develop messaging, lead analyst relations, produce content, and enable sales. R
Senior Product Marketing Manager
Calgary, CAN
Boomi seeks a Senior Product Marketing Manager for Data Management to own marketing strategy, messaging, and analyst relations. You will develop differentiated positioning, produce content, and support sales enablement.
Senior Account Executive, META
Dubai, UAE
Boomi seeks an Enterprise Account Executive for the Middle East, Turkey, and Africa region to drive revenue growth and new logo acquisition. The role involves consultative selling of the Boomi Enterprise Platform to ente
Director, Commercial Sales (New Logo Acquisition)
Vancouver, KSA
Boomi is hiring a Director of Commercial Sales focused on new logo acquisition to lead a high-growth team. The role involves driving aggressive pipeline generation, winning new customers, and articulating the transformat
Mid Market Account Manager (Future Opportunities)
Vancouver, CAN
Corporate Account Manager (Hybrid Vancouver)
Vancouver, CAN
Customer Success Manager (Hybrid Vancouver)
Vancouver, CAN
Senior Account Executive, META
Dubai, UAE
Senior Product Marketing Manager
Vancouver, CAN
Senior Product Marketing Manager
Calgary, CAN
Senior Account Executive, META
Dubai, UAE
Director, Commercial Sales (New Logo Acquisition)
Vancouver, KSA