Sales & Stock Support

Role overview

Customer service and administrative

• Establish and maintain client relationships in person and by phone.
• Respond promptly to internal and external queries and keep clients informed.
• Provide customer service to clients, boutique management, and head office.
• Assist on the shop floor by welcoming clients, presenting collections, and escorting clients as appropriate.
• Communicate effectively with colleagues, management, other boutiques, and head office.
• Prepare packaging and assist with gift wrapping parcels.
• Document messages accurately and deliver them to Fashion Advisors promptly.
• Keep memos and information notices current and posted in designated areas.
• Maintain confidentiality of company commercial activities and internal affairs.

Back-of-house operations

• Assist with inventory shipments, transfers, and cycle count consolidation.
• Execute after-sales tasks.
• Ensure inventory integrity and organization at all times.
• Keep back-office areas clean and tidy.
• Ensure cash and wrap stations are prepared and stocked.

What you will bring

• At least one to three years of experience in retail operations and/or stock experience is required.
• Knowledge of shipping and receiving is required.
• A customer-service-oriented approach is required.
• Detail orientation and excellent organizational skills are required.
• Excellent verbal and written communication skills are required.
• The candidate must be comfortable working with different departments and teams.
• Fluent English is required.
• A second language is a plus.

Compensation

• Compensation is $55,000 CAD per year plus bonus.

Benefits

• Benefits include medical and dental insurance, long-term disability, life insurance, and accidental death and dismemberment insurance.
• The benefits package includes a company pension plan and bonus program.
• Employees receive vacation days, sick leave, corporate social responsibility days, and a birthday day off.
• The package includes parental leave support and an employee assistance program.
• Professional growth support includes mentorship, learning opportunities, and potential career advancement.
• Benefits are eligibility dependent and subject to change.

Location

• The position is based at the CHANEL Flagship Boutique in Yorkville.