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Restaurant Waiter / Waitress

Kempinski Hotels
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
POS
Free

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Key Responsibilities

  • Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Assist in carrying out scheduled inventories of products and operating equipment.

Skills, Knowledge & Expertise

  • Experience in an F&B service role.
  • Excellent english oral and written skills. Additional language is an advantage.
  • Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
  • Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times.
  • Ability to identify and delegate tasks effectively

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