Lady In Red
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Key skills for this role
Role Overview
The Lady in Red is Kempinski's hotel ambassador and acts as an extended representative of the General Manager.
The role welcomes, meets, and farewells guests while communicating with guests and supporting the highest service standards.
The position is based in the Rooms Division, Front Office and Guest Services department in Dubai, United Arab Emirates.
Key Skills for This Role
Full Job Posting
Role Overview
The Lady in Red is Kempinski's hotel ambassador and acts as an extended representative of the General Manager.
The role welcomes, meets, and farewells guests while communicating with guests and supporting the highest service standards.
The position is based in the Rooms Division, Front Office and Guest Services department in Dubai, United Arab Emirates.
Key Responsibilities
- Represent the hotel and communicate its philosophy to guests and internal teams.
- Welcome, engage with, facilitate, and bid farewell to guests and visitors throughout the hotel.
- Welcome top VIPs on arrival, escort them to their rooms, and bid them farewell on departure.
- Maintain detailed knowledge of the hotel, city surroundings, VIPs, hotel functions, and special events.
- Collect, update, and distribute VIP information through guest profiles, fact sheets, reports, newsletters, and internal communications.
- Prepare tailored itineraries for top VIPs and coordinate VIP greetings and departures with Front Office management and the General Manager.
- Record guest stay information in guest histories.
- Handle complaints and requests, maintain records, follow up, and coordinate responses with operating departments.
- Provide information about hotel services, promotions, and directions.
- Make upgrade, complimentary, and rebate decisions according to hotel policies.
- Attend briefings, participate in training, complete special projects, and report hazards or unusual service circumstances.
Job Requirements
- At least three years of experience in a manager-level Front Office or Guest Relations position.
- Experience in an international five-star hotel is preferred.
- Food and Beverage and Sales experience are pluses.
- Supervisory skills, luxury hotel experience, and good communication skills are required.
About Kempinski
Kempinski Hotels has operated since 1897 and emphasizes European service traditions, cultural empathy, and distinctive guest experiences.
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