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Assistant Reservations Manager
Kempinski Hotels
Baladiyat ad Dawhah, QAT
Full-time
Mid-Senior
Onsite
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Description
the
Assistant Reservations Manager
directly oversees day-to-day reservation operations while serving as the primary operational extension of the
Director Of Revenue Management
.
In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management.
Opera Cloud Knowledge is essential.
**Departmental Leadership & Daily Operations**
- Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
- Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
- Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
- Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.
2. Direct Revenue Strategy Execution
- Work directly with the
Director Of Revenue Management
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