Restaurant Hostess - Zest Restaurant (Arabic/Russian Speaker)
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Key skills for this role
About the Role
One&Only The Palm Resort in Dubai seeks a Restaurant Hostess to create a warm welcome and ensure seamless dining experiences. Responsibilities include managing reservations, seating, guest engagement, and supporting special events.
Key Skills for This Role
Responsibilities
- Greet and welcome guests warmly as they arrive at the restaurant
- Manage reservations, walk ins, and waiting lists efficiently
- Escort guests to their tables and present menus
- Coordinate seating arrangements to optimize table turnover and service flow
- Maintain an organized and updated reservations system
- Communicate guest preferences and special requests to service and kitchen teams
- Answer telephone inquiries regarding reservations, menu details, and restaurant policies
- Support the service team during peak hours as needed
- Ensure hostess stand, entrance area, and menus are clean and presentable
- Handle guest complaints or concerns professionally and promptly
- Maintain excellent product knowledge of menu items, daily specials, and promotions
- Assist in coordinating special events, group bookings, and VIP arrangements
Requirements
- 1 2 years of experience in an upscale 5 star hotel or resort restaurant environment
- Strong knowledge of food & beverage service standards
- Excellent personal presentation and interpersonal skills
- Ability to build strong relationships with high profile and diverse clientele
- Dynamic team player committed to delivering highest level of guest service
- Excellent communication skills in English
- Proficiency in an additional language highly regarded
Full Job Posting
Role Overview
- One&Only The Palm Resort has a fantastic opportunity for a Restaurant Hostess to join the Food & Beverage team.
- You will be responsible for creating a warm and welcoming atmosphere while ensuring a seamless dining experience for every guest.
Key Duties and Responsibilities
- Greet and welcome guests warmly as they arrive at the restaurant.
- Manage reservations, walk ins, and waiting lists efficiently.
- Escort guests to their tables and present menus.
- Coordinate seating arrangements to optimize table turnover and service flow.
- Maintain an organized and updated reservations system.
- Communicate guest preferences and special requests to the service and kitchen teams.
- Answer telephone inquiries regarding reservations, menu details, and restaurant policies.
- Support the service team during peak hours as needed.
- Ensure the hostess stand, entrance area, and menus are always clean and presentable.
- Handle guest complaints or concerns professionally and promptly, escalating when necessary.
- Maintain excellent product knowledge of menu items, daily specials, and promotions.
- Assist in coordinating special events, group bookings, and VIP arrangements.
Candidate Profile
- 1–2 years of experience in an upscale 5 star hotel or resort restaurant environment.
- Strong knowledge of food & beverage service standards.
- Excellent personal presentation, interpersonal skills, and ability to build strong relationships with high profile clientele.
- Dynamic team player committed to delivering the highest level of guest service.
- Excellent communication skills in English; proficiency in an additional language highly regarded.
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