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Restaurant General Manager - Casea 101

One&Only Resorts
Dubai, UAE
Full Time
Manager
Onsite
1 months ago
Restaurant Operations ManagementTeam LeadershipFinancial ManagementCustomer ServiceMenu PlanningInventory Management
Free

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Overview

  • One&Only The Palm Resort in Dubai is seeking a Restaurant General Manager for Casea 101 to join the Food & Beverage team.

Key Duties and Responsibilities

  • Manage, motivate, and mentor restaurant staff to ensure exceptional customer service and a positive work environment.
  • Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
  • Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly.
  • Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials.
  • Manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
  • Enforce health and safety standards, food safety protocols, and cleanliness guidelines.
  • Monitor budget and financial performance, analyze sales data, and implement cost control measures to achieve financial targets.
  • Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
  • Oversee shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours.
  • Build and maintain relationships with suppliers, negotiate contracts, and monitor deliveries.
  • Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies.
  • Ensure the restaurant's physical appearance is well maintained, addressing repairs and maintenance as needed.

Skills, Experience & Educational Requirements

  • Bachelor’s degree in hospitality management, business administration, or a related field, with proven experience as a Restaurant Manager or in a senior restaurant leadership role.
  • Strong leadership and operational management skills, including team development, financial management, P&L responsibility, budgeting, food cost control, inventory management, and menu engineering.
  • Excellent communication and interpersonal abilities, with strong business English skills, a customer focused mindset, and the ability to lead by example in a fast paced environment.
  • Solid knowledge of restaurant operations, including food safety regulations, health codes, restaurant management systems, POS platforms, and current global F&B industry trends.
  • Professional, dynamic, and results driven personality, with high standards of grooming, adaptability, analytical thinking, creativity, accountability, and a passion for delivering exceptional guest experiences. Experience in a luxury 5 star hotel environment is highly preferred.

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