Renewal Manager | Housing
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Key skills for this role
About the Role
EliseAI is looking for a Renewals Manager to own the customer renewal motion end-to-end, including forecasting, negotiation, and expansion discovery. The role requires 5+ years of client-facing, quota-carrying experience in SaaS, with a focus on renewals or account management.
Key Skills for This Role
Responsibilities
- Partner directly with C level, VP, and director level stakeholders to drive renewals from initial outreach through negotiation to close
- Manage a high volume book of business, consistently exceeding retention and multi year renewal targets while identifying upsell and cross sell opportunities
- Collaborate cross functionally with Sales, Customer Success, Finance, and Legal to secure on time renewals, preserve contract value, and unlock growth
- Maintain a forward looking 90 day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real time pipeline visibility
- Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs
- Work with GTM Strategy to refine and scale the renewal motion—developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities
Requirements
- 5+ years of relevant experience in a client facing, quota carrying role (renewals, account management, sales, customer success) ideally in a SaaS company
- Demonstrated experience in consistently meeting and exceeding quotas
- Experience in managing complex renewal processes (multi threading, ROI analysis, etc.) is a plus
- Effective communicator with strong interpersonal and collaboration skills
- Bonus: Experience working in real estate or prop tech
- Willingness to work in person at our office at least 4 days a week
Full Job Posting
About The Role
- EliseAI is looking for a Renewals Manager who will own the customer renewal motion end to end: forecasting, negotiation, process design, and expansion discovery.
- Your work will directly lock in multi year revenue and surface new ARR that would otherwise be left on the table.
Key Responsibilities
- Partner directly with C level, VP, and director level stakeholders to drive renewals from initial outreach through negotiation to close.
- Manage a high volume book of business, consistently exceeding retention and multi year renewal targets while identifying upsell and cross sell opportunities.
- Collaborate cross functionally with Sales, Customer Success, Finance, and Legal to secure on time renewals, preserve contract value, and unlock growth.
- Maintain a forward looking 90 day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real time pipeline visibility.
- Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs.
- Work with GTM Strategy to refine and scale the renewal motion—developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities.
Requirements
- 5+ years of relevant experience in a client facing, quota carrying role (renewals, account management, sales, customer success) ideally in a SaaS company.
- Demonstrated experience in consistently meeting and exceeding quotas.
- Experience in managing complex renewal processes (multi threading, ROI analysis, etc.) is a plus.
- Effective communicator with strong interpersonal and collaboration skills.
- Bonus: Experience working in real estate or prop tech.
- Willingness to work in person at our office at least 4 days a week.
Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend
- Collaborative in office environment with open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
- Relocation packages available
Job Compensation Range
- OTE range for this role $115,000 (150,000 OTE).
- EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role.
- Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications.
- In addition to the salary range listed, this role is eligible for commission based compensation.
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