Engagement Manager, Enterprise
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Key skills for this role
About the Role
Legora is seeking a Senior Engagement Manager to partner with enterprise accounts, driving adoption, expansion, and renewal. You will design value strategies, build executive relationships, and coach team members.
Key Skills for This Role
Responsibilities
- Serve as the primary partner to Legora's enterprise accounts — firm or corporate — owning the most complex engagements end to end
- Design the value strategy across every phase of the client relationship — from rollout through adoption, expansion, and renewal
- Drive sustained engagement through value based success planning and executive relationships
- Lead expansion and renewal conversations with commercial acumen
- Get ahead of adoption and retention risk — using data and health signals to act early
- Build with AI — automating your own workflows and sharing tooling
- Implement repeatable engagement frameworks — turning what works across your accounts into scalable adoption and expansion motions
- Coach Engagement Managers and Associates as a sounding board on client strategy
Requirements
- 7+ years in management consulting, client advisory, or a comparable strategic, client facing field, owning complex, high value accounts
- A track record of driving measurable adoption, retention, and expansion across a sophisticated book of business
- Experience building and sustaining senior, executive level relationships
- Experience advising legal teams, regulated industries, or sophisticated professional services clients; legal tech or law firm experience a strong plus
- A builder who thrives in ambiguity and automates — fluent with AI
- Strong data fluency and a metrics driven read on client health and outcomes
- A consultative coach — energized by sharing what works, mentoring junior teammates
- A passion for in office collaboration — we're in office 5 days per week in our Union Square HQ
Full Job Posting
About Us
- Legora is redefining how legal work gets done. Not built for lawyers, built with them.
- Our AI native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
- 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
- We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC.
About The Role
- As a Senior Engagement Manager, you'll be the primary partner to Legora's enterprise accounts — firm or corporate — owning the most complex engagements end to end.
- You'll operate with high autonomy across a sophisticated book, shaping tailored adoption strategies, orchestrating senior stakeholders, and leading consultative renewal and expansion conversations.
- Beyond your own portfolio, you'll build scalable frameworks, coach Engagement Managers and Associates, and feed frontline insight back to internal stakeholders.
What You’ll Do
- Serve as the primary partner to Legora's enterprise accounts — firm or corporate — owning the most complex engagements end to end and driving adoption and value across a sophisticated book.
- Design the value strategy across every phase of the client relationship — from rollout through adoption, expansion, and renewal — adapting Legora's playbooks to each client's context.
- Drive sustained engagement through value based success planning and executive relationships, partnering with Legal Engineering to surface high value use cases and reframe how clients work.
- Lead expansion and renewal conversations with commercial acumen — identifying growth opportunities, confidently driving upsells and multi team expansions, and partnering with internal teams to drive client value.
- Get ahead of adoption and retention risk — using data and health signals to act early, activate champions, and design solutions that protect long term retention.
- Build with AI — automating your own workflows and sharing tooling that gives you and the team leverage, putting Legora's AI native way of working to work on every account.
- Implement repeatable engagement frameworks — turning what works across your accounts into scalable adoption and expansion motions the wider team can reuse.
- Coach Engagement Managers and Associates as a sounding board on client strategy, contributing to the evolution of Legora's engagement playbook.
What You Bring
- 7+ years in management consulting, client advisory, or a comparable strategic, client facing field, owning complex, high value accounts.
- A track record of driving measurable adoption, retention, and expansion across a sophisticated book of business.
- Experience building and sustaining senior, executive level relationships — trusted as a strategic advisor, with the EQ to know when to listen, guide, or drive a decision.
- Experience advising legal teams, regulated industries, or sophisticated professional services clients; legal tech or law firm experience a strong plus.
- A builder who thrives in ambiguity and automates — fluent with AI, you create leverage for yourself and the team by building and automating workflows, not just using them.
- Strong data fluency and a metrics driven read on client health and outcomes, paired with sharp communication and storytelling.
- A consultative coach — energized by sharing what works, mentoring junior teammates, and sharpening the playbook for the whole team.
- A passion for in office collaboration — we're in office 5 days per week in our Union Square HQ, building together.
Compensation Range
- $180K $204K
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