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Regional Omnichannel Marketing Manager, EMEA

Abbott
Dubai, UAE
Full Time
Manager
1 months ago
Omnichannel MarketingDigital MarketingCustomer Journey MappingPersona DevelopmentCampaign ManagementCRM
Free

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About Abbott

  • Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.
  • We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

  • At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Regional Omnichannel Marketing Manager, EMEA

  • This position works out of our UAE location in the Abbott Rapid Diagnostics – Infectious Diseases.
  • The Omnichannel Marketing Manager, EMEA is responsible for defining and driving the regional digital and omnichannel customer engagement strategy for the Rapid Diagnostics Infectious Disease portfolios, with a primary focus on Respiratory and HIV.
  • This role partners closely with regional and country marketing teams to translate strategy into market ready, compliant, and scalable execution.
  • A critical component of the role is leading the evolution from 1:1 closed loop marketing initiatives to a fully orchestrated omnichannel engagement model.

What You'll Do

  • Develop and own the EMEA digital and omnichannel marketing strategy for Respiratory and HIV rapid diagnostics.
  • Define strategic priorities across digital and physical channels based on franchise communication objectives, customer needs, and engagement opportunities.
  • Ensure strategies are scalable across diverse market maturities, adaptable to local needs, and compliant with regional and local regulatory requirements.
  • Partner with regional and country marketing teams to translate regional strategy into local omnichannel execution plans, toolkits, and integrated campaigns.
  • Act as a strategic advisor to markets, providing guidance on campaign design, channel mix, sequencing, and optimization.
  • Drive adoption of digital and omnichannel best practices, ensuring consistency and quality of customer experience across EMEA markets.
  • Lead the creation, governance, and ongoing refinement of customer personas across Respiratory and HIV segments.
  • Define end to end customer journeys and touchpoint strategies aligned with persona needs, behaviors, and clinical contexts.
  • Design and implement closed loop marketing frameworks, leveraging digital engagement data and campaign insights.
  • Guide the effective use of multiple digital channels such as email marketing, web and landing pages, paid and organic digital media, social media marketing.
  • Define KPIs and success metrics for omni channel and digital initiatives across the region.
  • Build and maintain performance dashboards to track campaign effectiveness, engagement quality, and ROI.

Required Qualifications & Experience

  • Bachelor’s degree in Marketing, Business, Life Sciences, or related field (Master’s degree preferred).
  • 5+ years of experience in digital marketing, or multi channel marketing, preferably within healthcare, diagnostics, medical devices, or pharmaceuticals.
  • Proven experience developing and executing regional multi channel strategies across diverse and complex geographies.
  • Strong understanding of digital marketing landscape across EMEA, HCP customer journeys, persona development, segmentation, multi channel campaign orchestration, and closed loop marketing principles.
  • Hands on experience with CRM systems, marketing automation platforms, and analytics tools.
  • Experience working with and influencing local markets without direct authority.

Skills

  • Strategic and analytical mindset with strong execution focus.
  • Deep understanding of digital and multi channel best practices.
  • Strong stakeholder management and collaboration skills.
  • Ability to translate complexity into clear, actionable guidance.
  • Comfort working in a matrixed, regional environment.
  • High level of learning agility and adaptability.

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