Receptionist
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Key skills for this role
About the Role
One&Only Royal Mirage Resort in Dubai is looking for a Receptionist to handle front desk operations including check-in, check-out, guest transfers, and cashiering. You will ensure personalized service and anticipate guest needs.
Key Skills for This Role
Responsibilities
- Handle front desk procedures: check in, check out, resort information, guest transfers, guest relations, excursions, cashiering, night reception functions
- Project an image of courteousness and hospitality while handling guests
- Anticipate guest needs including pre arrival journey and execute requests in a timely fashion
- Adhere to all rules, procedures, and policies of the resort
- Attend daily briefing conducted by Team Leader/Assistant Manager/Manager
- Maintain clean and tidy reception area and workspace
- Allocate and file registration and departure cards
- Assist with PMS night audit procedures during night shift
- Handle check in and check out procedures in accordance with standards
- Issue keys in adherence to security measures
- Be trained on walk in reservations, DCC system, and up selling procedures
- Assist guests with all needs throughout their stay in a warm and personalized manner
Requirements
- Successfully completed A levels
- Diploma in Hotel Management an advantage
- Minimum 2 years experience in a Call Center in acknowledged Resorts or Hotels
- Speaks English fluently
- Experience in Opera PMS, Microsoft Office, Seven rooms, Guest messaging Hub & Alice preferable
- Good verbal and written communication skills
- Ability to work under pressure and react quickly
Full Job Posting
Role Overview
- Receptionist at One&Only Royal Mirage Resort in Dubai.
- Responsible for all front desk systems and procedures: check in, check out, resort information, guest transfers, guest relations, excursions, cashiering, night reception functions.
- Project an image of courteousness and hospitality while handling guests.
- Anticipate guest needs and execute requests in a timely fashion.
Key Duties And Responsibilities
- Adherence to all rules, procedures, and policies of the resort.
- Attendance to duty on a timely manner with accurate uniform and grooming standards.
- Attendance of daily briefing conducted by Team Leader/Assistant Manager/Manager.
- Handling of all office or duty related equipment.
- Maintaining a clean and tidy reception area and workspace.
- Allocation and filing of all registration and departure cards.
- During night shift, assist with PMS night audit procedures and preparation of operational reports.
- Accurate handover of essential information to next shift.
- Fully able to navigate PMS system, handling check in and check out procedures.
- Issuance of keys in adherence to security measures.
- Be fully trained on walk in reservations, DCC system, and up selling procedures.
- Carry out guests check in, check out, and requests as per resort standards.
Skills, Experience & Educational Requirements
- Successfully completed A levels.
- Diploma in Hotel Management an advantage.
- Minimum 2 years experience in a Call Center in acknowledged Resorts or Hotels.
- Speaks English fluently.
- Experience in Opera PMS, Microsoft Office, Seven rooms, Guest messaging Hub & Alice preferable.
- Good verbal and written communication skills.
- Passion for customer care with desire to work in a Call Center environment.
- Excellent interpersonal and guest management skills.
- Ability to work under pressure and react quickly.
- Analytical skills.
- Flexibility with shift patterns and additional overtime as required.
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