Lady in Red (Guest Relations/ Butler)

Role Overview

Department and Location

• The role is part of Rooms Division, Front Office and Guest Services.
• The position is based in Doha, Qatar.

Compensation

• Compensation is listed as QR0 per month.

Guest Relations

• Communicate the hotel and company philosophy and represent the hotel internally.
• Welcome visitors and provide information about hotel services, promotions and directions.
• Handle guest complaints and requests efficiently and follow up with operating departments.
• Walk throughout the hotel, recognize guests and engage with them appropriately.

VIP and Guest Information

• Maintain knowledge of in-house VIPs, hotel functions, special events and the city surroundings.
• Collect guest feedback and VIP information from available sources and update guest profiles.
• Distribute relevant guest information through daily fact sheets, reports and newsletters.
• Welcome, escort and farewell top VIP guests and coordinate tailored itineraries with hotel management.

Operations and Compliance

• Attend scheduled daily briefings and participate in training programmes.
• Report and promptly address potential and existing hazards.
• Escalate unusual circumstances that may affect guest service and expectations.
• Make upgrades, complimentary service and rebate decisions according to hotel policies.
• Perform special projects and additional duties according to hotel business needs.

Requirements

• Ability to represent the hotel and communicate its philosophy to guests and visitors.
• In-depth knowledge of the hotel and the geographical layout of the city and surroundings.
• Knowledge of in-house VIPs, hotel functions and special events.
• Ability to handle guest complaints and requests politely and efficiently.
• Ability to make decisions on upgrades, complimentary services and rebates in line with hotel policies.