Lady in Red

Role Overview

Key Responsibilities

• Assess and support achievement of the residence's short-term and long-term goals under the Operations Manager.
• Support the front desk and concierge to ensure smooth, prompt, and effective service.
• Substitute for the Front Office Duty Manager in their absence.
• Handle resident and guest comments and complaints and follow up on resolutions.
• Ensure fire exits are free of obstacles under the Kempinski Health & Safety Policy.
• Support and assist all departments.
• Provide prompt, cordial attention and personal recognition to residents and guests and resolve related problems.
• Inform and coordinate with operating departments on matters that may concern them.
• Review arrival correspondence to understand resident and guest needs and follow up as required.
• Maintain departmental standards of conduct, dress, uniforms, hygiene, appearance, and posture.
• Keep residence information accurate and up to date and promote in-house sales and facilities.
• Follow emergency procedures, inspect facilities and outside areas, coordinate with security, respond to requests, handle unresolved situations, and complete handovers.

Candidate Requirements

• Eligible for a working permit in the country of hire.
• Higher college or hotel management education.
• Minimum two years of front-office supervisory experience.
• Experience within a five-star property or residence is preferred.
• Proven track record with good progression.
• Mature and customer-focused.
• Able to work and communicate in a multinational environment.
• Fluent in spoken and written English and Russian.
• Any additional language is a plus.

About Kempinski