IT Help Desk (Emiratized)

Job Purpose

Technical Support

• Provide first-line support for hardware, software, and network-related issues.
• Respond to IT help desk tickets, emails, and calls in a timely manner.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems and standard business applications.

User Support & Service Delivery

• Assist users with system access, password resets, and account-related issues.
• Guide users on basic IT tools, systems, and best practices.
• Ensure all incidents and service requests are logged and tracked in the help desk system.
• Follow up with users to ensure issues are fully resolved.

System & Network Support

• Support basic network troubleshooting (LAN/Wi-Fi connectivity issues).
• Assist in maintaining IT equipment inventory and asset tracking.
• Coordinate with senior IT team members for escalated issues.

Maintenance & Administration

• Perform routine system checks and preventive maintenance.
• Support software installations, updates, and patches.
• Prepare and configure new user workstations and devices.

Documentation & Compliance

• Maintain accurate records of issues, solutions, and IT assets.
• Follow company IT policies, procedures, and security guidelines.
• Ensure compliance with IT standards and best practices.

Qualifications & Experience

• Bachelor’s degree or diploma in
• Information Technology, Computer Science, or related field
• .
• **1–2 years of experience**
• in IT help desk or technical support role.
• Experience in a corporate or enterprise environment is preferred.
• Fluent English command.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal abilities.
• Customer-focused mindset with a positive attitude.

Technical Skills

• Knowledge of:

• Microsoft Office 365

• Basic Active Directory (user management, password reset)
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with:
• IT ticketing systems
• Remote support tools
• Understanding of hardware troubleshooting.