Housekeeping Supervisor
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Key skills for this role
About the Role
One&Only Resorts seeks a Housekeeping Supervisor to oversee guest room and corridor cleaning, supervise team members, and ensure resort standards. Requires communication skills, computer literacy, and leadership abilities.
Key Skills for This Role
Responsibilities
- Supervise and coordinate all team members ensuring guests receive prompt and courteous service
- Supervise and inspect guest rooms and corridors
- Supervise deep cleaning and special task schedules
- Carries out good communication with team members ensuring performance is effectively managed
- Ensures all guest requirements are adhered to as per resort standards
- Monitors and maintains the inventory of supplies in the pantries on guest floors
Requirements
- Communication – speak and understand English
- Previous experience would be advantageous
- Computer literate
- Strong administrative abilities
- Leadership skills
- Ability to have a strong customer focus
Full Job Posting
Job Summary
- To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.
Key Duties and Responsibilities
- To report for duty punctually always wearing the correct uniform and name tag.
- To ensure proper grooming always as per company policy.
- To attend daily briefing in selected areas conducted by direct leader.
- To champion the company values and objectives such as JDP, MS and Emp. Survey
- Supervise and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
- Supervise and inspect guest rooms and corridors.
- Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per resort standards.
- Supervise and reports to the HK Manager regarding the upkeep of furnishings, facilities, and equipment.
- Carries out good communication with team members ensuring performance is effectively managed.
- Attends and supervises that team attends to duty in proper uniform, on time and well groomed.
- Attends daily briefing with HK Manager ensuring a complete understanding of tasks for self and team members.
- Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
Skills, Experience & Educational Requirements
- Communication – speak and understand English.
- Previous experience would be advantageous.
- Computer literate
- Strong administrative abilities
- Leadership skills
- Ability to have a strong customer focus.
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