Housekeeping Ordertaker
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Key skills for this role
About the Role
One&Only Royal Mirage is seeking a Housekeeping Ordertaker to answer calls, record guest requests, and coordinate with housekeeping and other departments. The role requires excellent communication, organizational skills, and attention to detail.
Key Skills for This Role
Responsibilities
- Answer all incoming calls to the housekeeping office promptly and courteously
- Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to concerned staff
- Maintain clear communication between Housekeeping, Front Office, and Engineering departments
- Log all maintenance requests and follow up to ensure timely completion
- Keep track of room status updates and update records accordingly
- Handle and record all lost and found items according to hotel policy
- Monitor and update the daily room discrepancy report in coordination with Front Office
- Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet
- Support supervisors and attendants by providing necessary supplies, keys, or information
- Maintain filing systems for housekeeping records, reports, and logs
- Ensure all entries in the order taking logbook are clear, accurate, and up to date
- Track and manage guest supplies and amenities requests for inventory purposes
Requirements
- High school diploma or equivalent; hospitality education preferred
- Minimum 1 2 years of experience in a similar role or in housekeeping/front office operations
- Proficiency in English (additional languages an advantage)
- Excellent communication and telephone etiquette
- Strong organizational and multitasking skills
- Good computer skills (especially PMS, MS Office, and internal communication systems)
- Knowledge of hotel operations and housekeeping procedures
- Ability to remain calm and efficient under pressure
- High attention to detail and accuracy
Full Job Posting
Overview
- Housekeeping Ordertaker at One&Only Royal Mirage, responsible for answering calls, recording guest requests, and coordinating with housekeeping and other departments.
Key Duties and Responsibilities
- Answer all incoming calls to the housekeeping office promptly and courteously
- Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to the concerned staff
- Maintain clear communication between Housekeeping, Front Office, and Engineering departments
- Log all maintenance requests and follow up to ensure timely completion
- Keep track of room status updates (vacant, occupied, dirty, clean, out of order, etc.) and update records accordingly
- Handle and record all lost and found items according to hotel policy
- Monitor and update the daily room discrepancy report in coordination with the Front Office
- Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet
- Support supervisors and attendants by providing necessary supplies, keys, or information
- Maintain filing systems for housekeeping records, reports, and logs
- Ensure all entries in the order taking logbook are clear, accurate, and up to date
- Track and manage guest supplies and amenities requests for inventory purposes
Skills & Competencies
- Excellent communication and telephone etiquette
- Strong organizational and multitasking skills
- Good computer skills (especially PMS, MS Office, and internal communication systems)
- Knowledge of hotel operations and housekeeping procedures
- Ability to remain calm and efficient under pressure
- High attention to detail and accuracy
Qualifications
- High school diploma or equivalent; hospitality education preferred
- Minimum 1–2 years of experience in a similar role or in housekeeping/front office operations
- Proficiency in English (additional languages are an advantage)
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