Housekeeping Coordinator
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Key skills for this role
About the Role
One&Only Royal Mirage seeks a Housekeeping Coordinator to ensure smooth operation of the housekeeping office. The role involves allocating room assignments, handling guest requests, maintaining records, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Allocate room assignments and ensure important information is noted
- Answer housekeeping office telephone calls and record messages
- Maintain accurate records of out of order, VIP, long stay, expected arrivals and departures
- Handle guest complaints and advise management
- Prepare daily work allocation for room attendants
- Report maintenance issues and follow up on completion
- Maintain filing system and cleanliness of housekeeping office
- Organize babysitting requests for guests
- Update room status reports and resolve discrepant rooms
- Issue housekeeping items and follow up on return
Requirements
- Ability to communicate clearly in English
- High school diploma or equivalent
- Previous experience in hospitality industry, preferably in Housekeeping
- Knowledge of computers and common programs such as Word, Excel, PowerPoint
- Ability to compute basic mathematical calculations
- Previous training in guest relations
Full Job Posting
Job Summary
- The Housekeeping Coordinator is responsible for the smooth and efficient operation of the housekeeping office as the centre of the housekeeping department.
Key Duties and Responsibilities
- Check and read email ensuring work related information are noted and passed on.
- Allocate room assignments and ensure important information is highlighted.
- Answer all housekeeping office incoming telephone calls and deliver messages promptly.
- Maintain accurate record of out of order, VIP, long stay, expected arrivals and departures.
- Handle guest complaints and advise management.
- Ensure special guest requests are accurately recorded and attended to.
- Ensure resort key procedures are followed and maintain record of use.
- Prepare daily work allocation for room attendants.
- Prepare the Daily Coordinator Forecast.
- Report maintenance issues and follow up on completion.
- Keep effective and up to date filing system.
- Responsible for tidiness and cleanliness of housekeeping office.
Skills, Experience & Educational Requirements
- Ability to clearly communicate with proper grammar in English.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Knowledge of computers and common programs such as Word, Excel, PowerPoint.
- Familiarity with preparing statistical reports.
- Previous training in guest relations.
- Previous experience in hospitality industry, preferably in Housekeeping.
- Ability to input and access data in computer.
- Ability to promote positive relations with all telephone callers.
- Ability to ascertain callers' needs.
- Ability to be a clear thinker who can remain calm in pressure situations.
- Ability to focus attention on details, be well organized and follow up.
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