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Guest Relations & Events Manager - Casea 101

One&Only Resorts
Dubai, UAE
Full Time
Manager
Onsite
2 days ago
Guest RelationsEvent ManagementCustomer ServiceLeadershipCommunicationEnglish
Free

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Guest RelationsEvent ManagementCustomer Service
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Overview

  • At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
  • One&Only The Palm is an intimate beach front retreat on Palm Island, Dubai.
  • We have a fantastic opportunity for a Guest Relation & Events Manager to join the Food & Beverage team.

Key Duties and Responsibilities

  • Oversee and enhance the overall guest experience, ensuring exceptional service standards are consistently delivered.
  • Act as the primary point of contact for guest inquiries, VIP guests, special requests, complaints, and event clients.
  • Build and maintain strong relationships with guests to encourage repeat business and foster guest loyalty.
  • Monitor guest satisfaction levels and proactively address concerns to ensure prompt and effective resolution.
  • Manage reservations, guest preferences, special occasions, private dining experiences, and event bookings.
  • Coordinate and oversee the planning, organization, and execution of corporate events, social gatherings, promotional events, and special occasions.
  • Liaise with clients to understand event requirements and ensure successful delivery of all event arrangements.
  • Work closely with Culinary, Service, Sales, and Operations teams to ensure seamless event execution and guest satisfaction.
  • Conduct regular floor presence during service periods and events to monitor service quality and guest engagement.
  • Develop and implement guest engagement initiatives to enhance guest satisfaction, loyalty, and retention.
  • Ensure all guests are greeted, seated, and attended to in a professional and timely manner.
  • Oversee table allocation, guest flow, and event setup to maximize operational efficiency and guest comfort.

Candidate Requirements

  • 3–5 years of experience in a luxury restaurant, fine dining venue, or upscale hospitality environment, with a strong background in guest relations and event management.
  • Previous leadership experience in a guest facing role is essential.
  • Excellent communication and interpersonal skills, strong organizational abilities, and a passion for delivering exceptional guest and event experiences.
  • Proactive, detail oriented, and capable of managing guest concerns, event coordination, and service excellence in a fast paced environment.
  • Excellent English communication skills required; proficiency in additional languages is an advantage.

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