Emirati Graduate Program | Information Technology (IT) Service Specialist | (UAE National)
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Key skills for this role
About the Role
Ferrero offers a two-year rotational graduate program for UAE nationals in IT Service Management and IT Sales COE. The role involves IT support, service delivery, and system maintenance, requiring a degree in IT or Computer Science.
Key Skills for This Role
Responsibilities
- Support service delivery operations and ensure efficient execution of processes
- Coordinate IT support activities including end user support, IT asset management, and system maintenance
- Troubleshoot Windows, O365, Active Directory, and basic network/hardware systems
- Support IT Sales COE activities including issue resolution coordination and demand management
Requirements
- Degree in IT, Computer Science, or similar field
- Project management and ITIL certificate beneficial
- Excellent communication skills
- Strong organizational skills
Full Job Posting
About the Role
- Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers in Information and Technology based in Dubai.
- This role is part of Ferrero's commitment to support and nurture young talent through a structured two year rotational program.
- As part of the IT Service Management team, you will gain experience in IT Service Management and Infrastructure Maintenance in the first year, and IT Sales Center of Excellence (COE) in the second year.
Main Responsibilities
- Reporting to the GAC Service Manager, the first year focuses on IT Service Management and collaboration with external service providers.
- Responsibilities include supporting service delivery operations, ensuring efficient execution of processes, and maintaining strong relationships with internal stakeholders and suppliers.
- The role involves coordinating IT support activities across the region, including end user support, IT asset management, system maintenance, and troubleshooting across tools such as Windows, O365, Active Directory, and basic network and hardware systems.
- Ensure compliance with IT security and audit requirements.
- In the second year, exposure expands to IT Sales COE to support application and operational activities across Gulf countries.
- This includes assisting in issue resolution coordination, understanding business priorities, and supporting IT demands across functions.
- The role also provides hands on experience in demand management, including supporting business initiatives, preparing test plans, participating in system testing, ensuring compliance with local regulations, and documenting implemented solutions for end users.
About You
- Degree in IT, Computer Science, or similar field.
- Project management and ITIL certificate will be beneficial on the role.
- Excellent communication skills and strong organizational skills.
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