Emirati Graduate Program | Information Technology (IT) Service Specialist | (UAE National)
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Key skills for this role
About the Role
Ferrero offers a two-year rotational graduate program for UAE nationals in IT Service Management and IT Sales COE. The role involves supporting service delivery, IT asset management, and system maintenance, requiring a degree in IT or Computer Science.
Key Skills for This Role
Responsibilities
- Support service delivery operations and ensure efficient execution of processes
- Coordinate IT support activities including end user support, IT asset management, system maintenance, and troubleshooting
- Assist in issue resolution coordination and support IT demands across functions
- Prepare test plans, participate in system testing, and document implemented solutions
Requirements
- Degree in IT, Computer Science, or similar field
- UAE National
- Excellent communication and organizational skills
- Project management and ITIL certificate beneficial
Full Job Posting
About the Role
- Ferrero offers a two year rotational program for recent graduates in the UAE.
- The role is part of the IT Service Management team, with first year in IT Service Management and Infrastructure Maintenance, second year in IT Sales COE.
Main Responsibilities
- First year: Support service delivery operations, coordinate IT support activities, ensure compliance with IT security and audit requirements.
- Second year: Support application and operational activities across Gulf countries, assist in issue resolution, support IT demands, prepare test plans, participate in system testing, document solutions.
About You
- Degree in IT, Computer Science, or similar field.
- Project management and ITIL certificate beneficial.
- Excellent communication and organizational skills.
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