Emirati Graduate Program | Customer Service Specialist | (UAE National)
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Key skills for this role
About the Role
Ferrero offers a two-year rotational graduate program for UAE nationals in Dubai, starting as a Customer Service Specialist in Supply Chain. The role involves managing shipments, coordinating with key accounts, and ensuring order processing, with a second year in Logistics.
Key Skills for This Role
Responsibilities
- Manage shipments and coordinate with key accounts across Dubai and Northern Emirates
- Ensure smooth and timely order processing
- Analyze KPIs to track performance and drive continuous improvement in service quality
- Coordinate product registrations with Dubai Municipality
- Support inventory management cycles to ensure stock accuracy
Requirements
- Bachelor's degree in Business Administration or similar field
- Proficiency in Microsoft Excel is a plus
- Strong communication and interpersonal skills
- Detail oriented mindset
Full Job Posting
About the Role
- Ferrero offers a two year rotational graduate program for UAE nationals in Dubai, starting as a Customer Service Specialist in Supply Chain.
- The program includes one year in Customer Service and one year in Logistics.
Main Responsibilities
- First year: Manage shipments, coordinate with key accounts, ensure order processing, and analyze KPIs.
- Second year: Focus on logistics including inbound operations, shipment management, and inventory management.
About You
- Bachelor's degree in Business Administration or similar field.
- Proficiency in Microsoft Excel is a plus.
- Strong communication and interpersonal skills.
- Detail oriented mindset.
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