Emirati Graduate Program | Customer Service Specialist | (UAE National)
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Key skills for this role
About the Role
Ferrero offers a two-year rotational graduate program for UAE nationals, starting as a Customer Service Specialist in Dubai. The first year focuses on customer service within supply chain, managing shipments and key accounts; the second year expands into logistics.
Key Skills for This Role
Responsibilities
- Manage shipments and coordinate with key accounts across Dubai and Northern Emirates
- Ensure smooth and timely order processing
- Deliver Service Level Agreements (SLAs) and track performance using KPIs
- Contribute to continuous improvements in service quality and customer satisfaction
- In second year, manage inbound logistics including shipment management and delivery timelines
- Handle operational escalations and coordinate product registrations with Dubai Municipality
- Support inventory management cycles to ensure stock accuracy and operational efficiency
Requirements
- Bachelor's degree in Business Administration or similar field
- Proficiency in Microsoft Excel is a plus
- Strong communication and interpersonal skills
- Detail oriented mindset
- UAE National
Full Job Posting
About the Role
- Ferrero offers an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist based in Dubai.
- This role is part of Ferrero's commitment to support and nurture young talent through a structured two year rotational program.
- The program includes one year in Customer Service and the final year in Logistics to gain hands on experience.
Main Responsibilities
- First year: Focus on Customer Service within Supply Chain, managing shipments, coordinating with key accounts, ensuring smooth order processing.
- Build strong fundamentals in customer relationship management, SLA delivery, and performance tracking through KPI analysis.
- Second year: Expand into Logistics, managing inbound operations, shipment management, monitoring delivery timelines, handling operational escalations.
- Coordinate product registrations with Dubai Municipality and support inventory management cycles.
About You
- Bachelor's degree in Business Administration or similar field.
- Proficiency in Microsoft Excel is a plus.
- Passion for continuous growth and improvement.
- Strong communication and interpersonal skills.
- Detail oriented mindset.
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