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Dispatch Agent
Ninja 🥷🏽 نينجا
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 3 weeks ago
Dispatch coordinationLast-mile delivery operationsDelivery monitoring and trackingDelivery partner coordinationOperational issue resolutionService-level target monitoring
Free
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Dispatch coordinationLast-mile delivery operationsDelivery monitoring and tracking
Role Overview
Ninja is seeking a Dispatch Agent to support fast-paced last-mile delivery operations.
The role coordinates and monitors orders from pickup through customer delivery and resolves operational issues.
Key Skills for This Role
Dispatch coordinationLast-mile delivery operationsDelivery monitoring and trackingDelivery partner coordinationOperational issue resolutionService-level target monitoring
Full Job Posting
Role overview
Ninja is seeking a Dispatch Agent to support fast-paced last-mile delivery operations.
The role coordinates and monitors orders from pickup through customer delivery and resolves operational issues.
Responsibilities
- Coordinate and dispatch orders to delivery partners efficiently.
- Monitor active deliveries and ensure orders are delivered within expected timeframes.
- Communicate with delivery partners and internal teams to support smooth operations.
- Track order status and act on delayed, cancelled, or problematic orders.
- Resolve operational issues and escalate critical cases when required.
- Follow up on delivery performance and ensure service-level targets are met.
- Maintain accurate dispatch and delivery records.
- Support daily operations and improve delivery efficiency and customer experience.
Requirements
- 0-3 years of experience in dispatch, logistics, delivery operations, or a related field.
- Strong communication, coordination, problem-solving, multitasking, and attention-to-detail abilities.
- Basic computer skills and ability to work with operational systems.
- Good command of English; Arabic is a plus.
- Willingness to work shifts, including weekends when required.
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