Customer Service Specialist
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Key skills for this role
About the Role
About the Role: Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist based in the vi.
Key Skills for This Role
Responsibilities
- Manage shipments and coordinate with key accounts across Dubai and the Northern Emirates
- Ensure smooth and timely order processing
- Analyze KPIs to track service quality and customer satisfaction
- Support inbound operations including shipment management and delivery timeline monitoring
- Coordinate product registrations with Dubai Municipality
- Support inventory management cycles to ensure stock accuracy and operational efficiency
Requirements
- Recent graduate (0 2 years experience)
- Interest in supply chain and customer service
Full Job Posting
About the Role
- Ferrero offers a two year rotational program for recent graduates in the UAE as a Customer Service Specialist based in Dubai.
- The program includes one year in Customer Service and one year in Logistics within the Supply Chain department.
Main Responsibilities
- First year: Customer Service managing shipments, coordinating with key accounts, ensuring smooth order processing, and tracking KPIs.
- Second year: Logistics inbound operations, shipment management, monitoring delivery timelines, handling escalations, coordinating product registrations with Dubai Municipality, and supporting inventory management.
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