Customer Service Representative
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Key skills for this role
About the Role
The Customer Service Representative handles customer inquiries, resolves issues, processes requests, and maintains high satisfaction. Requires 2+ years of customer service experience, a Bachelor's degree or diploma, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, and digital communication channels
- Handle customer requests efficiently while ensuring a professional and courteous experience
- Resolve complaints promptly or escalate complex issues to the appropriate departments
- Process customer orders, service requests, and account updates accurately
- Maintain accurate records of customer interactions within the CRM system
- Follow up with customers to ensure issues have been resolved satisfactorily
- Coordinate with internal departments to facilitate timely customer support
- Monitor service quality and identify opportunities for process improvement
- Contribute to achieving customer satisfaction and service performance targets
- Stay informed about company products, services, and policies to provide accurate information
Requirements
- Bachelor's degree or Diploma in Business Administration or a related field
- 2+ years of experience in customer service or client support
- Excellent verbal and written communication skills
- Strong problem solving and conflict resolution abilities
- Customer focused mindset with a professional attitude
- Experience using CRM platforms is preferred
- Good organizational and multitasking skills
- Fluency in English is required; Arabic would be an advantage
Full Job Posting
Company Overview
- Our client is a customer focused organization committed to delivering exceptional service and building lasting relationships with its clients.
The Role
- The Customer Service Representative will be responsible for handling customer inquiries, resolving service related issues, processing requests, and maintaining high levels of customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and digital communication channels.
- Handle customer requests efficiently while ensuring a professional and courteous experience.
- Resolve complaints promptly or escalate complex issues to the appropriate departments.
- Process customer orders, service requests, and account updates accurately.
- Maintain accurate records of customer interactions within the CRM system.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Coordinate with internal departments to facilitate timely customer support.
- Monitor service quality and identify opportunities for process improvement.
- Contribute to achieving customer satisfaction and service performance targets.
- Stay informed about company products, services, and policies to provide accurate information.
Qualifications
- Bachelor’s degree or Diploma in Business Administration or a related field.
- 2+ years of experience in customer service or client support.
- Excellent verbal and written communication skills.
- Strong problem solving and conflict resolution abilities.
- Customer focused mindset with a professional attitude.
- Experience using CRM platforms is preferred.
- Good organizational and multitasking skills.
- Fluency in English is required; Arabic would be an advantage.
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