Connectivity Centre Agent
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Key skills for this role
About the Role
One&Only Royal Mirage is hiring a Connectivity Centre Agent to handle internal and external calls, coordinate guest requests, and serve as the central communication point. Candidates need 1-2 years of experience in a luxury hospitality setting, strong customer service skills, and fluency in English.
Key Skills for This Role
Responsibilities
- Handle all internal and external calls efficiently and courteously
- Coordinate guest requests in a timely manner
- Ensure proper function of Connectivity Center as central communication point
- Project a favorable image of the resort via telephonic interactions
Requirements
- 1 2 years experience in a similar role in luxury hospitality or five star hotels
- Customer service background with strong attention to detail and analytical skills
- Excellent spoken and written English
- Computer literacy and experience with Opera system
- Middle East/GCC experience (advantage)
Full Job Posting
About the Role
- One&Only Royal Mirage is a luxury resort in Dubai.
- We are seeking a Connectivity Centre Agent for the Rooms Division team.
Key Responsibilities
- Handle all calls, internal and external, with high personalized service.
- Assist in coordinating all guest requests in a timely manner.
- Ensure proper function of Connectivity Center as central communication point.
- Project a favorable image of the resort via telephonic interactions.
Candidate Requirements
- At least 1 2 years experience in a similar role in luxury hospitality or five star hotels.
- Customer service background with strong attention to detail and analytical skills.
- Ability to work under pressure and meet strict deadlines.
- Excellent spoken and written English; another language is a plus.
- Computer literacy and experience with Opera system.
- Middle East/GCC experience is an advantage.
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