Client Intelligence and Data Manager

Digital tools and d ata ecosystems

• Implement Client engagement & Data Solutions Linked to Clients Across Our Networks:
• Manage the MBA/MLBB roadmap at the local level and ensure advanced usage across networks with different level of maturity and expertise .
• Act as a customer success manager regarding the implementation of any other tools linked to the data and client engagement ecosystem.
• Feedback to Europe teams with markets insights
• Lead Transformation on Systems and Tools at a Local Level:
• Support Digital Europe data & CRM transformation roadmap in a transversal manner at local level to elevate our e xpertise , improve data consistency, and p rovide a comprehensive view on clients and targeting.
• F oster innovative ways of working to maximize relevance and accuracy leveraging AI.
• Digital Transformation & Ecosystems:
• Actively participate in the European digital community, sharing vision and awareness on digital topics.

You are energized by

• Clients’ knowledge and being on the field to “make data talk”
• Analytics & Data systems
• AI transformation
• Leading transversal projects
• Supporting businesses
• Being Impact- oriented
• Working in a highly collaborative environment

What you will bring

• Minimum 8 years of experience combining data, client intelligence, technology and stron g understanding of business .
• Proficiency in project management and the ability to thrive in a transversal role.
• Process and impact-driven, with the ability to leverage previous work and be agile across three divisions.
• Problem-Solving Capability: Strong problem-solving skills with a "can-do" attitude
• Intellectual Curiosity **:**Mental agility, international outlook, and multicultural sensitivity.
• Excellent communication abilities and an analytical mindset.
• Proven collaboration skills to accompany change at every level and to work effectively in a 360-degree mode within the team.
• Digital Savvy: Proficiency with Microsoft Office, collaboration tools, and digital platforms.
• Fluency in English (oral and written) is essential, and French language skills are highly appreciated.

Leveraging your unique experiences, Chanel will enable you to

• Contribute to deliver the best client experience
• Gain exposure to different business cultures , transversal CHANEL products categories and Retail markets
• Collaborate with many stakeholders locally and in Europe from Business , Digital, Data
• Collaborate & create synergies amongst project for more efficiency and impact

*At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

We believe the uniqueness of* each individual increases the diversity, complementarity *and effectiveness of our teams.

We strongly encourage your application, as we value the perspective,* experience and potential you could bring to Chanel.