Client Engagement Manager
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Key skills for this role
Role Overview
Own client engagement by building strong relationships, exceeding expectations, and delivering tailored services.
Proactively communicate with clients, resolve issues, support long-term relationships, and identify revenue opportunities.
Align client services with business objectives and contribute to continuous improvement.
Key Skills for This Role
Full Job Posting
Role Objective
Own client engagement by building strong relationships, exceeding expectations, and delivering tailored services.
Proactively communicate with clients, resolve issues, support long-term relationships, and identify revenue opportunities.
Align client services with business objectives and contribute to continuous improvement.
Strategic Planning and Reporting
- Set, monitor, and achieve monthly, quarterly, and yearly client retention targets.
- Prepare weekly, monthly, quarterly, and yearly reports covering retention, cross-sales, and new-sales targets.
- Create and implement an annual client retention strategy and sales plan.
- Maintain strategic partnerships and stakeholders across the UAE, KSA, and other jurisdictions.
- Contribute to company decision-making and implement best practices as a senior team member.
Client Relationship Management
- Cultivate strong relationships with existing clients and ensure delivered value exceeds expectations.
- Understand each client's needs and objectives to tailor services accordingly.
- Negotiate terms and conditions with clients during contract renewals.
- Work with internal teams to resolve client problems, provide service recovery, and maintain satisfaction.
Sales and Service Improvement
- Identify upselling and cross-selling opportunities to maximize revenue.
- Recommend service enhancements using client feedback and industry best practices.
- Gather and analyze client feedback to improve the overall client experience.
Experience and Education
- Experience in client relations and business development.
- Degree qualification in business administration, compliance, or a relevant field.
- At least 5 years of corporate or professional services experience within the UAE or KSA.
- A proven operational, project management, and customer support record spanning more than 10 years.
- Proficiency in MS Office and CRM software, such as Zoho.
- UAE, Saudi Arabia, and wider GCC market knowledge.
- Experience meeting sales and departmental targets.
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