AI Engagement Manager
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Key skills for this role
About the Role
Adobe seeks an AI Engagement Manager to lead customer engagements and drive AI-powered content transformation. The role involves customer leadership, product leadership, and value realization using Adobe's Generative AI solutions.
Key Skills for This Role
Responsibilities
- Drive enterprise scale creative and marketing operations transformations using Adobe's Generative AI solutions
- Establish trusted advisor relationships with key customer collaborators
- Proactively handle customer issues and challenges, developing mitigation strategies
- Build executive communication cadences that showcase progress and value
- Develop comprehensive GenAI and digital transformation strategies using Adobe's generative AI technologies
- Collaborate with customer executives to define use cases, build requirements, and lead solution configuration and deployment
- Facilitate workshops and strategic planning sessions for generative AI implementation
- Design scalable frameworks integrating generative AI into customers' existing technology ecosystems
- Create proof of concept implementations demonstrating transformative potential of AI offerings
- Partner with C suite executives to articulate vision, establish success metrics, and secure ongoing commitment
- Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers
- Drive solution adoption through enablement sessions and demonstrations
Requirements
- 4 10+ years experience in business consulting, digital strategy, agile pod based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration
- Customer Centricity: always prioritizing the customer
- Proven track record of leading successful digital transformation initiatives for enterprise clients
- Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services, and GenStudio
- Experience leading projects in Agile Scrum and knowledge of project applications (SharePoint, Jira, Workfront, Miro, Confluence, AI tools)
- Exceptional communication skills with ability to translate technical concepts into business outcomes
- Up to 30% customer related travel
Full Job Posting
The Opportunity
- Join our 'DevOps for Content' revolution as we partner with global brands and agencies to transform their end to end creative workflows
- Through an AI first experimentation approach, we develop new applications, platforms, and scalable patterns that unlock the GenAI powered Content Supply Chain
- As an AI Engagement Manager, you're highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value
What You'll Do: Customer Leadership
- Drive enterprise scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change
- Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative AI applications and digital strategy
- Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness
- Build trust, confidence, and advocacy for the project/program team
- Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework
Product Leadership
- Develop comprehensive GenAI and digital transformation strategies using Adobe's generative AI technologies/first party models and third party models
- Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization
- Facilitate workshops and strategic planning sessions to help customers identify high impact opportunities for generative AI implementation
- Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows
- Create proof of concept implementations that demonstrate the transformative potential of first party and third party AI offerings
Value Realization and Adoption
- Partner with C suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives
- Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
- Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans
What You Bring
- 4 10+ years experience (based on level) in business consulting, digital strategy, agile pod based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration
- Customer Centricity: Always prioritizing the customer and their needs and expectations first in everything you do
- Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
- Have a product & human centric approach – be the intersection among business, strategy, design, and technology
- Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content
- Knowledge of Adobe Experience Cloud solutions preferred
- Prior experience as Director of Creative Studio, Operations or Agency is a plus
- Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools)
- Ability to be adaptable and flexible as a product offering and GTM evolves
- Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences
- Strong analytical thinking with experience in quantifying business impact of technology investments
- Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders
Expected Pay Range
- U.S. pay range for this position is $141,300 $254,200 annually
- In California, the pay range is $175,600 $254,200
- In New York, the pay range is $175,600 $254,200
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