Welcomer - Tamayyaz
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Key skills for this role
About the Role
Pullman Hotels & Resorts in Jeddah is seeking a Welcomer for the Tamayyaz Nationalization Development Program, a training program for Saudi nationals. The role involves greeting guests, managing check-ins/outs, and supporting front desk operations.
Key Skills for This Role
Responsibilities
- Keep at all times a perfect grooming (uniform, tag, make up, tidy hair)
- Always keep a smile on and maintain a positive attitude
- Act quickly and efficiently, following instructions received by supervisor
- Ensure section is perfectly tidy at all times and stationary is refilled as required
- Ensure all check ins and check outs are made in line with established standards
- Be attentive to all information received during briefings and report problems to supervisor
- Ensure all guests who checked in during shift are recorded on immigration reports
- Guide VIP guests or Executive floor bookings to the 22nd Floor
- Be ready to help the guest with any request
- At end of shift, clear station and do a full and detailed handover
- Take every opportunity to sell the hotel facilities and services to guests
- Respect privacy/confidentiality of all hotel patrons
Requirements
- Tamayyaz Program is for Saudi Nationals Only
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience
- Basic English skills are a must
- Strong passion for the Hospitality Field
- Excellent interpersonal and communication skills
- Is a team player that contributes to and proactively assists co workers
- Ability to work a flexible roster depending on departmental needs
- Ability to focus attention on guest needs, always remaining calm and courteous
Full Job Posting
Company Description
- Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Job Description
- Grooming/Attitude: The welcomer will keep at all times a perfect grooming (uniform, tag, make up, tidy hair…).
- Greeting/Attitude: Always keep a smile on. A positive attitude is a must for all welcomers.
- Follow up: The welcomer will act quickly and efficiently, following the instructions received by her/his supervisor.
- Organization: She/he will ensure that her/his section is perfectly tidy at all times, that the stationary used for the operations is refilled as often as required and that the circuits of operations are followed strictly.
- C/I & C/O: The welcomer will ensure that all C/I and C/O are made in line with the standards established.
- Communication: She/he will be attentive to all information received during the different briefings.
- Immigration records: The welcomer will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports.
- Executive Bookings & VIP: The welcomer will be attentive that each VIP guest or Executive floor booking is guided quickly to the 22nd Floor.
- Guest requests follow up: The welcomer will be ready to help the guest with any request.
- Handover: At end of shift, the welcomer will clear her/his station and do a full and detailed handover with the following shift.
- Selling / Up selling: The welcomer will take every opportunity to sell the hotel facilities and services to the guests.
- Privacy: The welcomer will be attentive to respect the privacy/confidentiality of all the hotel patrons.
Qualifications
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists co workers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs, always remaining calm and courteous.
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