Warehouse Assistant

Essential Duties and Responsibilities

• Receive incoming shipments and verify part numbers, serial numbers, quantities, and product condition.
• Put away products into assigned warehouse locations and maintain organized racks and storage areas.
• Process orders, including picking, packing, preparing shipping labels, and shipping products.
• Maintain accurate inventory and warehouse locations and promptly report any discrepancies to the supervisor.
• Perform regular cycle counts and assist with physical inventory counts.
• Receive and process product returns and support returns and refund processing according to established procedures.
• Complete required receiving, shipping, inventory, and return transactions in company systems.
• Assist with responding to customer inquiries by email regarding order, shipment, return, or refund status.
• Coordinate with the Parts Planner on bulk customer orders, monitor shipment ETAs, prioritize receiving upon arrival, and communicate with customers to support timely order placement and fulfillment.
• Maintain a clean, safe, and organized warehouse and work area.
• Perform other duties and tasks assigned by management.

Knowledge and Skills

• Strong attention to detail, organization, and accuracy.
• Good problem-solving skills and ability to identify and report issues in a timely manner.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work independently and meet deadlines.
• Good communication and interpersonal skills.
• Basic knowledge of Microsoft Office; proficiency in Microsoft Excel, including data entry, formulas, and report generation, is a plus.
• Ability to lift and/or move items weighing up to 50 pounds when necessary.
• Flexibility to adapt to changing priorities and work requirements.
• Familiarity with ASUS products and technology is a plus.
• Basic handyman skills, including experience using hand tools and assembling shelving or furniture, are a plus.

Preferred Experience