Commercial Support Representative

Role overview

Key responsibilities

• Support Business Managers and Directors across SMB, education, enterprise, and government market verticals.
• Manage inbound customer enquiries, route opportunities, and qualify prospects.
• Prepare quotes and request registrations with distributors and partners.
• Provide product information, configuration guidance, availability, and promotion details to partners.
• Manage customer service through phone, email, CRM, LinkedIn, and other channels.
• Develop relationships with internal and external stakeholders.
• Prospect new opportunities, assist with new accounts, and monitor market trends.
• Meet individual KPIs and team goals.
• Generate customer proposals, follow up promptly, and provide product training to prospects.
• Deliver competitor analysis and support the wider commercial team.

Qualifications

• Tertiary qualifications.
• At least 3 years of experience in an IT environment.
• Proficiency with Microsoft Office and Google Workspace.
• Experience using Salesforce CRM.
• Strong verbal and written communication skills in English.
• Previous experience in B2B and B2C phone-based roles.
• Willingness to make outbound cold or warm calls.
• Proactive attitude, attention to detail, and relationship management skills.

Compensation

• The source states that an attractive package will be offered and that high performance will be rewarded.