VIP & Hospitality Experience Senior Specialist
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Key skills for this role
About the Role
Owns the end-to-end VIP product at Al Ahli Club Company, from selling premium packages to delivering and renewing the hospitality experience. Responsible for operational excellence of VIP areas, managing F&B, accreditation, and ensuring premium standards.
Key Skills for This Role
Responsibilities
- Operate all VIP and hospitality areas including Sky Boxes, Gold sections, and corporate hospitality ensuring premium standards
- Own the full VIP product lifecycle end to end: sell, deliver, and renew
- Set, enforce, and continuously elevate quality standards across all VIP sections
- Manage the full F&B experience for VIP and hospitality areas
- Oversee accreditation management for all VIP and hospitality areas
- Track VIP performance metrics including occupancy, client satisfaction, F&B quality, and renewal rates
- Identify opportunities to enhance the VIP offering and improve the hospitality experience
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or related field
- 4–6 years of experience in hospitality operations, VIP management, or premium event delivery
- Proven track record of managing premium experiences for high net worth clients
- Hands on experience with F&B operations, vendor management, and quality assurance
- Experience with accreditation systems and VIP area management is highly desirable
- Exceptional attention to detail and commitment to premium quality
- Strong leadership and people management skills
- Excellent organizational and logistics management skills
- Strong commercial awareness
- Client centric mindset with outstanding interpersonal skills
Full Job Posting
Job Overview
- The VIP & Hospitality Experience Senior Specialist owns the end to end VIP product at Al Ahli Club Company from selling premium packages to delivering and renewing the hospitality experience.
- This role is responsible for the operational excellence of all VIP and hospitality areas, including Sky Boxes, Gold sections, and corporate hospitality.
- The Specialist sets and enforces quality standards, manages the full F&B experience, oversees accreditation for VIP areas, and works with the VIP & Hospitality Sales Senior Specialist to ensure that the premium offering consistently exceeds expectations and drives strong renewal rates.
Key Responsibilities
- Operate all VIP and hospitality areas including Sky Boxes, Gold sections, and corporate hospitality ensuring premium standards are met or exceeded on every matchday.
- Own the full VIP product lifecycle end to end: sell, deliver, and renew ensuring commercial targets and client satisfaction are consistently achieved.
- Set, enforce, and continuously elevate quality standards across all VIP sections, with hands on presence during matchday to resolve issues in real time.
- Manage the full F&B experience for VIP and hospitality areas from menu planning and vendor coordination to service execution and quality control.
- Oversee accreditation management for all VIP and hospitality areas, ensuring compliance with Club, league, and federation requirements.
- Track VIP performance metrics including occupancy, client satisfaction, F&B quality, and renewal rates and report regularly to the Head of Matchday.
- Identify opportunities to enhance the VIP offering, introduce new premium products, and improve the hospitality experience based on client feedback and market trends.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, or a related field.
- Professional certifications in hospitality operations, F&B management, or event management are a plus.
- 4–6 years of experience in hospitality operations, VIP management, or premium event delivery ideally within professional sports, luxury hospitality, or high end events.
- Proven track record of managing and delivering premium experiences for high net worth clients and corporate guests.
- Hands on experience with F&B operations, vendor management, and quality assurance in a hospitality environment.
- Experience with accreditation systems and VIP area management is highly desirable.
Skills
- Exceptional attention to detail and a genuine commitment to premium quality.
- Strong leadership and people management skills able to lead teams and vendors in a high pressure, live environment.
- Excellent organizational and logistics management skills.
- Strong commercial awareness, with the ability to balance operational excellence and revenue targets.
- Client centric mindset with outstanding interpersonal skills.
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