Villa Operations Manager
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is hiring a Villa Operations Manager to assist in training villa host team members, monitor daily arrivals, handle guest feedback, and ensure quality standards.
Key Skills for This Role
Responsibilities
- Assist Rooms Division Manager and Assistant Front Office Manager in identifying and implementing training plans for villa host team members
- Maintain full knowledge of the Property Management System
- Monitor daily arrivals and action VIP or special requests
- Liaise with housekeeping, room service, and guest relations as necessary
- Handle negative guest feedback on priority and effectively within guidelines
- Maximize quality levels of product and service and guest satisfaction during shift
- Ensure adherence to Standard Operating Procedures by training and monitoring team members
- Drive upselling within the department
- Develop and maintain a motivational working environment
- Conduct room and floor inspections to ensure quality standards
- Liaise with Accounting Department for front office procedures and reports
- Take charge of operations during night shift on rotation
Requirements
- Experience in luxury hotel or resort villa operations
- Strong knowledge of Property Management System (PMS)
- Excellent guest service and complaint handling skills
- Ability to train and supervise team members
- Flexibility to work night shifts and weekends
- Strong communication and interpersonal skills
Full Job Posting
Job Overview
- Anantara The Palm Dubai Resort is seeking a Villa Operations Manager to assist in training villa host team members and ensure quality service.
- The role involves monitoring daily arrivals, handling guest feedback, and driving upselling.
Key Duties And Responsibilities
- Assist Rooms Division Manager and Assistant Front Office Manager to identify and implement training plans for all villa host team members.
- Maintain full knowledge of the Property Management.
- Monitor daily arrivals and action as appropriate for any VIP or special request.
- Liaise with housekeeping, room service and guest relations where necessary to complete the action.
- Handle all negative guest feedback on priority and effectively within stipulated guidelines.
- Take responsibility during the shift for maximizing quality levels of product and service and guest satisfaction.
- Remain accountable for all elements of operations during a shift.
- Ensure that all Standard Operating Procedures are being adhered to, by training all team members and monitoring their performance.
- Drive upselling within the department.
- Develop and maintain a motivational working environment within the department.
- Conduct room and floor inspections to ensure quality standards.
- Take charge of operations during night shift on rotation with GRM, AFOM and Duty manager in the absence of Night Manager.
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