Guest Relations Supervisor
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Guest Relations Supervisor to oversee daily operations and deliver exceptional service. The role involves managing guest arrivals, VIPs, complaints, and coordinating with front office and housekeeping teams.
Key Skills for This Role
Responsibilities
- Oversee daily Guest Relations operations for the Resort & Residences
- Deliver personalized guest service managing arrivals, departures, VIPs, and special requests
- Handle guest enquiries, feedback, complaints, and service recovery
- Coordinate with Front Office, Concierge, Housekeeping, and other departments
- Lead, coach, train, and mentor the Guest Relations team
Requirements
- Experience in luxury hotel guest relations or front office
- Leadership and team management skills
- Strong communication and interpersonal skills
Full Job Posting
Job Location
- Anantara The Palm Dubai Resort
About Anantara
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, we have expanded across the world.
Key Duties And Responsibilities
- Oversee the daily Guest Relations operations for the Resort & Residences, ensuring exceptional service and memorable guest experiences.
- Deliver personalized guest service by managing arrivals, departures, VIPs, guest preferences, and special requests.
- Handle guest enquiries, feedback, complaints, and service recovery promptly to maximize guest satisfaction and loyalty.
- Ensure guests receive accurate information regarding resort facilities, services, activities, promotions, and local attractions.
- Coordinate with Front Office, Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences.
- Maintain accurate guest records, Front Office documentation, billing, and operational reports in accordance with company policies and procedures.
- Lead, coach, train, and mentor the Guest Relations team while promoting service excellence and continuous development.
- Drive guest engagement by promoting resort facilities, Food & Beverage, Spa, Recreation, and other hotel services.
- Ensure compliance with hotel standards, policies, health, safety, security, and operational procedures.
- Foster a positive and collaborative team environment while maintaining a professional image and performing any additional duties assigned by management.
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