Villa Host
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Villa Host to provide personalized luxury service to guests. Responsibilities include pre-arrival contact, in-villa check-in, coordinating guest requests, and ensuring exceptional villa experiences.
Key Skills for This Role
Responsibilities
- Proactively contact guests prior to arrival to gather preferences and personalize their stay
- Prepare villas, pantries, amenities, minibar, and private cellar according to guest preferences
- Welcome guests upon arrival, facilitate in villa check in, and provide villa orientation
- Coordinate guest requests with relevant departments and ensure timely follow up
- Provide personalized services including dining recommendations, excursions, and special arrangements
- Ensure daily villa services including housekeeping, turndown, and amenities are completed
- Explain departure procedures, coordinate luggage, and facilitate in villa check out
- Attend training, meetings, and briefings to enhance skills
Requirements
- Excellent knowledge of resort facilities, services, and activities
- Ability to anticipate and respond to guest requests and complaints
- Professional grooming and conduct
- Strong communication and interpersonal skills
- Ability to work in a team and maintain positive relationships
Full Job Posting
General Responsibilities
- Perform all duties in accordance with resort Standard Operating Procedures and guidelines.
- Support Front Office operations including arrivals, departures, check in, check out, and upselling.
- Maintain professional grooming, appearance, and conduct at all times.
- Maintain excellent knowledge of resort facilities, services, activities, and daily guest movements.
- Anticipate and respond to guest requests, complaints, and preferences.
- Maintain accurate communication through daily briefings, logbooks, and shift handovers.
- Follow all health, safety, and security procedures.
- Support new initiatives focused on improving guest satisfaction.
Villa Guest Experience
- Proactively contact guests prior to arrival to gather preferences and personalize their stay.
- Prepare villas, pantries, amenities, minibar, and private cellar according to guest preferences and standards.
- Review guest profiles and history to ensure personalized service for arrivals.
- Welcome guests upon arrival, facilitate in villa check in, provide villa orientation, and explain resort facilities.
- Coordinate guest requests with relevant departments and ensure timely follow up.
- Provide personalized services including dining recommendations, excursions, shopping assistance, laundry services, and special arrangements.
- Maintain knowledge of food, beverage, and wine offerings to assist guests effectively.
- Ensure daily villa services including housekeeping requests, turndown, amenities, and special arrangements are completed.
Departure & Follow Up
- Explain departure procedures, coordinate luggage arrangements, and facilitate in villa check out.
- Ensure all guest belongings, minibar charges, and villa checks are completed prior to departure.
- Follow up on guest feedback and ensure concerns are addressed appropriately.
Team Responsibilities
- Attend all required training, meetings, and briefings to enhance skills and knowledge.
- Maintain positive working relationships with all departments and colleagues.
- Promote teamwork, professionalism, and a positive image of the resort and company.
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