Guest Relations Officer
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is hiring a Guest Relations Officer to deliver personalized guest service, handle check-in/check-out, and coordinate with various departments. The role requires strong communication skills and a passion for hospitality.
Key Skills for This Role
Responsibilities
- Deliver exceptional, personalized guest service including warm welcome and efficient check in/check out
- Respond to guest enquiries, requests, feedback, and complaints professionally
- Provide accurate information on resort facilities, services, and local attractions
- Coordinate with Concierge, Bell Team, Housekeeping, and other departments
- Prepare and maintain guest records, billing, and cashiering transactions
Requirements
- Passion for hospitality and guest service
- Strong communication and interpersonal skills
- Ability to work in a fast paced environment
Full Job Posting
Job Overview
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- The Guest Relations Officer role is based at Anantara The Palm Dubai Resort.
Key Duties & Responsibilities
- Deliver exceptional, personalized guest service by ensuring a warm welcome, efficient check in/check out, and prompt assistance throughout the guest stay.
- Respond to guest enquiries, requests, feedback, and complaints professionally, ensuring timely resolution and high levels of guest satisfaction.
- Provide accurate information on resort facilities, services, activities, promotions, and local attractions while promoting hotel outlets and experiences.
- Coordinate with Concierge, Bell Team, Housekeeping, Guest Services Centre, and other departments to ensure seamless guest experiences.
- Prepare and maintain accurate guest records, billing, cashiering transactions, and Front Office documentation in accordance with company policies and procedures.
- Ensure all Front Office operations comply with hotel standards, service procedures, health, safety, and security requirements.
- Monitor guest arrivals, departures, VIPs, and special requests to ensure personalized service and operational efficiency.
- Participate in training and continuously develop product knowledge, operational skills, and service excellence.
- Foster positive working relationships with colleagues while maintaining a professional appearance and representing the resort in accordance with company standards.
- Perform any other duties assigned by management to support the efficient operation of the Front Office and achieve departmental objectives.
About Anantara
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture.
- Founded in 2001 in Thailand, expanded across the world.
- Offers a career without limits for those driven by passion for generosity, warmth and heartfelt hospitality.
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