Telesales Executive/ Inside sale
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Key skills for this role
About the Role
Craft Interactive Technologies is looking for a motivated Telesales Representative to drive business growth through outbound sales calls, lead generation, and customer engagement. The ideal candidate should have excellent communication skills and a customer-centric approach.
Key Skills for This Role
Responsibilities
- Make 50–60 outbound calls per day to prospective and existing customers
- Identify customer requirements and recommend suitable ERP solutions and services
- Generate, qualify, and nurture sales leads to create new business opportunities
- Explain product features, benefits, and pricing to potential customers
- Respond to customer inquiries promptly and provide accurate information
- Coordinate qualified leads with the field sales team when required
- Maintain accurate customer records and sales activities in the CRM system
- Develop a strong understanding of the company's ERP solutions, including CRM, HRMS, Accounts, Trading, and Manufacturing modules
- Process customer orders and ensure all required documentation is completed accurately
- Achieve assigned sales targets while maintaining high standards of customer service
- Record call outcomes, customer feedback, and follow up activities to support sales reporting and continuous improvement
Requirements
- Bachelor's degree in any discipline
- Basic understanding of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts is preferred
- Excellent verbal and written communication skills in English
- Strong interpersonal, presentation, and relationship building skills
- Ability to learn product knowledge quickly and confidently communicate solutions to customers
- Strong negotiation, persuasion, and problem solving abilities
- Positive attitude with the resilience to handle objections and rejection professionally
- Target driven with a passion for sales and customer engagement
Full Job Posting
Job Summary
- Craft Interactive Technologies is looking for a motivated and results oriented Telesales Representative to drive business growth through outbound sales calls, lead generation, and customer engagement. The ideal candidate should have excellent communication skills, a customer centric approach, and th
Key Responsibilities
- Make 50–60 outbound calls per day to prospective and existing customers.
- Identify customer requirements and recommend suitable ERP solutions and services.
- Generate, qualify, and nurture sales leads to create new business opportunities.
- Explain product features, benefits, and pricing to potential customers.
- Respond to customer inquiries promptly and provide accurate information.
- Coordinate qualified leads with the field sales team when required.
- Maintain accurate customer records and sales activities in the CRM system.
- Develop a strong understanding of the company's ERP solutions, including CRM, HRMS, Accounts, Trading, and Manufacturing modules.
- Process customer orders and ensure all required documentation is completed accurately.
- Achieve assigned sales targets while maintaining high standards of customer service.
- Record call outcomes, customer feedback, and follow up activities to support sales reporting and continuous improvement.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- Basic understanding of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal, presentation, and relationship building skills.
- Ability to learn product knowledge quickly and confidently communicate solutions to customers.
- Strong negotiation, persuasion, and problem solving abilities.
- Positive attitude with the resilience to handle objections and rejection professionally.
- Target driven with a passion for sales and customer engagement.
- Freshers with excellent communication skills are encouraged to apply.
Work Location
- In Person
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