Telesales Executive/ Inside sale
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Key skills for this role
About the Role
Craft Interactive Technologies is seeking a proactive Telesales Representative to generate business opportunities through outbound calling and lead qualification. The role involves promoting ERP solutions, building customer relationships, and meeting sales targets.
Key Skills for This Role
Responsibilities
- Make 50–60 outbound calls daily to prospective and existing customers
- Identify customer needs and recommend suitable ERP solutions and services
- Generate, qualify, and follow up on leads to create new sales opportunities
- Explain product features, benefits, and pricing to potential customers
- Respond to customer inquiries professionally and provide accurate product information
- Schedule product demonstrations or coordinate qualified leads with sales team
- Maintain accurate customer information and sales activities in CRM system
- Process customer orders and ensure accurate documentation
- Meet or exceed assigned sales targets while delivering excellent customer service
Requirements
- Bachelor's degree in any discipline
- Excellent verbal and written communication skills in English
- Strong interpersonal, presentation, and relationship building skills
- Quick learner with ability to understand and communicate product features
- Strong negotiation, persuasion, and problem solving skills
- Self motivated, target oriented, and passionate about sales
- Basic knowledge of ERP business processes preferred
Full Job Posting
Job Summary
- Craft Interactive Technologies is seeking a proactive and enthusiastic Telesales Representative to generate business opportunities through outbound calling, customer engagement, and lead qualification. The ideal candidate should possess excellent communication skills, a customer focused mindset, and
Key Responsibilities
- Make 50–60 outbound calls daily to prospective and existing customers.
- Identify customer needs and recommend suitable ERP solutions and services.
- Generate, qualify, and follow up on leads to create new sales opportunities.
- Explain product features, benefits, and pricing to potential customers.
- Respond to customer inquiries professionally and provide accurate product information.
- Schedule product demonstrations or coordinate qualified leads with the sales team when required.
- Maintain accurate customer information, interactions, and sales activities in the CRM system.
- Develop a thorough understanding of the company's ERP solutions, including CRM, HRMS, Accounts, Trading, and Manufacturing modules.
- Process customer orders and ensure all required documentation is completed accurately.
- Meet or exceed assigned sales targets while delivering excellent customer service.
- Record call outcomes, customer feedback, and follow up activities to support sales reporting and continuous improvement.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- Basic knowledge of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal, presentation, and relationship building skills.
- Quick learner with the ability to understand and effectively communicate product features and benefits.
- Strong negotiation, persuasion, and problem solving skills.
- Positive attitude with the ability to handle objections and rejection professionally.
- Self motivated, target oriented, and passionate about sales.
- Fresh graduates with excellent communication skills are welcome to apply.
Work Location
- In Person
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