Telecom Manager
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Key skills for this role
Role Overview
Contract / Managed Services role leading administration, operation, maintenance, and improvement of enterprise telecommunications and voice communication systems.
The role covers Cisco Unified Communications, PBX, VoIP, contact centre, voice recording, collaboration, and mobile communication solutions.
The manager provides technical leadership, resolves complex issues, coordinates system changes, supports disaster recovery, and ensures reliable telecom services.
Key Skills for This Role
Full Job Posting
Role overview
Contract / Managed Services role leading administration, operation, maintenance, and improvement of enterprise telecommunications and voice communication systems.
The role covers Cisco Unified Communications, PBX, VoIP, contact centre, voice recording, collaboration, and mobile communication solutions.
The manager provides technical leadership, resolves complex issues, coordinates system changes, supports disaster recovery, and ensures reliable telecom services.
Responsibilities
- Lead enterprise telecommunications activities and operations and work with business units to prioritize and resolve issues.
- Evaluate requirements and contribute to voice architecture design, integration, installation, commissioning, and enhancement.
- Manage Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre, PBX, VoIP, voice recording, dialler, and collaboration systems.
- Administer moves, adds, changes, and configurations on Cisco telephony and VoIP systems.
- Troubleshoot complex incidents, perform root-cause analysis, and coordinate escalation and problem management.
- Develop maintenance plans, support disaster recovery, maintain documentation, and review configuration items for compliance.
- Coordinate vendors and technical stakeholders and provide guidance to telecom and IT teams.
Minimum qualifications
- Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field.
- 12 or more years of relevant telecommunications or enterprise communications experience.
- CCIE Collaboration certification or equivalent practical experience.
- ITIL certification or strong practical knowledge of ITIL processes.
- Strong enterprise telecom, Cisco telephony, troubleshooting, documentation, and operational management experience.
- Experience with telecom disaster recovery, voice/video/content collaboration, phone systems, fax systems, and related infrastructure.
Preferred qualifications
- Experience with BlackBerry and Enterprise Mobility Management solutions.
- Experience with voice recording and dialler software.
- Knowledge of Access Management and CCTV systems.
- Experience supporting large-scale events or complex multi-site environments.
- Qatar or GCC experience.
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