IT Help Desk Support
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Key skills for this role
Role Overview
Provide first-level technical assistance to end users and resolve IT incidents and service requests in a timely manner.
The role requires fluent Arabic and English communication and customer-focused technical support.
Key Skills for This Role
Full Job Posting
Role Overview
Provide first-level technical assistance to end users and resolve IT incidents and service requests in a timely manner.
The role requires fluent Arabic and English communication and customer-focused technical support.
Key Responsibilities
- Provide Level 1 support through phone, email, remote support, and in-person assistance.
- Troubleshoot desktop, laptop, hardware, software, operating system, printer, and peripheral issues.
- Support Windows, Microsoft Office or Microsoft 365, Outlook, and other standard business applications.
- Assist with Active Directory accounts, password resets, account unlocking, and access issues.
- Troubleshoot basic LAN/WAN, Wi-Fi, VPN, and network connectivity issues.
- Manage incidents and service requests through the ITSM or ticketing system.
- Escalate complex issues to L2/L3 teams and follow up until closure.
- Install, configure, and maintain end-user devices, software, printers, and IT equipment.
- Support onboarding, workstation setup, and access provisioning.
- Document incidents, resolutions, IT assets, and support activities.
- Meet SLA timelines and provide regular user updates.
Requirements
- Diploma or bachelor's degree in IT, computer science, or a related field.
- Minimum 2–3 years of IT help desk, service desk, desktop support, or technical support experience.
- Fluent Arabic and English communication is mandatory.
- Candidates must currently be based in Qatar.
- Good knowledge of Windows OS, Microsoft 365, Outlook, and Active Directory.
- Basic networking and IT troubleshooting knowledge is required.
- Experience with ITSM or ticketing systems is required.
- Strong communication, customer-service, and problem-solving skills are required.
- ITIL Foundation or another relevant IT certification is advantageous.
Work Location
- Work is performed in person in Doha.
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