Telecom Engineer

Job Summary

Location and Employment

• The role is located in Qatar.
• The employment type is contract or managed services.
• The work location is in person.

Key Responsibilities

• Coordinate day-to-day telecommunications activities and operations.
• Support phone system requirements and resolve telecom issues with business units.
• Evaluate phone hardware and software requirements with IT and technical teams.
• Design, integrate, install, maintain, and troubleshoot enterprise voice architecture.
• Install, configure, maintain, and troubleshoot CUCM, Cisco Unity Connection, Cisco Unified Contact Center, PBX, VoIP systems, phones, and switches.
• Support voice, video, and content collaboration solutions.
• Administer moves, adds, changes, and configurations on Cisco telephony and VoIP systems.
• Perform structured troubleshooting and root-cause analysis.
• Assist with telecom equipment testing, installation, commissioning, and acceptance.
• Perform proactive maintenance and support telecom enhancements and new network or voice designs.
• Maintain technical documentation, configuration item reviews, operational readiness, and system testing records.
• Coordinate incidents, problems, escalations, vendors, stakeholders, and multiple technical issues through resolution.

Minimum Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Telecommunications, or a related field.
• At least 6 years of relevant telecommunications or enterprise communications experience.
• CCIE Collaboration certification or equivalent practical experience.
• Data Centre industry certification(s) are preferred or described as required in the source.
• ITIL certification or strong practical knowledge of ITIL processes.
• Strong hands-on experience with enterprise telecommunications and voice infrastructure.
• Good knowledge of Cisco telephony architecture, including CUCM, Cisco Unity Connection, Cisco Unified Contact Center, PBX, and VoIP.
• Experience with voice, video, and content collaboration solutions.
• Experience with enterprise phone systems, fax systems, fax servers, and telecom switches.
• Experience configuring and supporting Cisco telephony and VoIP systems.
• Strong troubleshooting, root-cause analysis, technical documentation, communication, and technical coordination skills.
• Knowledge of telecom disaster recovery and business continuity support.

Preferred Qualifications

• Experience with BlackBerry and Enterprise Mobility Management solutions.
• Experience with voice recording and dialler software.
• Knowledge of Access Management and CCTV systems.
• Experience supporting large-scale events or complex multi-site environments.
• Qatar or GCC experience.
• Experience working with telecom vendors and service providers.
• Strong knowledge of ITIL incident, problem, change, and configuration management processes.
• Experience with network or telecom monitoring and performance management.