lever
Technical Support Engineer
jobgether
Remote, CAN
Full-time
Remote
Discovered 1 weeks ago
Technical supportApplication supportTroubleshootingIncident investigationMicrosoft OutlookC#
Free
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Technical supportApplication supportTroubleshooting
Role Overview
The partner company is seeking a Technical Support Engineer based in Canada.
The role provides customer-focused technical support across software, applications, systems, databases, integrations, and end-user environments.
The position is suited to a technically curious professional who enjoys solving problems and helping customers succeed.
Key Skills for This Role
Technical supportApplication supportTroubleshootingIncident investigationMicrosoft OutlookC#
Full Job Posting
Role Overview
The partner company is seeking a Technical Support Engineer based in Canada.
The role provides customer-focused technical support across software, applications, systems, databases, integrations, and end-user environments.
The position is suited to a technically curious professional who enjoys solving problems and helping customers succeed.
Responsibilities
- Provide customer support through tickets, calls, meetings, and written communication.
- Troubleshoot software, application, system, user, database, and integration issues.
- Prioritize requests by urgency, business impact, and SLA requirements.
- Investigate incidents, document resolutions, and escalate complex problems.
- Support onboarding, implementation, configuration, and platform adoption.
- Identify recurring issues and improvement opportunities for Engineering and Product teams.
Requirements
- Have at least one year of experience in a technical support environment.
- Have hands-on experience managing and resolving support tickets.
- Have strong Microsoft Outlook end-user support experience.
- Have working knowledge or professional experience with C#.
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