Portfolio Operations Manager, Commercial

Role overview

Accountabilities

• Own client relationships and advise on preventive and corrective maintenance.
• Provide monthly performance reporting and translate technical data into production, revenue, risk, and cost insights.
• Manage expectations, support retention and renewals, and protect relationships during service issues.
• Coordinate service reporting and support field technicians at client sites.
• Create Salesforce Cases and Work Orders for planned and unplanned service activities.
• Coordinate between clients, Performance Management, Field Operations, and Technical Operations.
• Track escalations, identify systemic issues, and determine appropriate specialist or field-service escalation.
• Advise clients on repair, replacement, and warranty decisions and improve operational processes.

Requirements

• At least 1 year in commercial operations and maintenance, asset management, field service management, account management, or a related function.
• At least 2 years of solar energy industry experience and 3+ years of overall professional experience.
• Client success or customer service experience with strong written and verbal communication.
• Familiarity with solar monitoring DAS platforms, alerts, performance data, and troubleshooting workflows.
• Experience interpreting solar system design drawings and understanding solar PV technology.
• Strong organization, attention to detail, technical aptitude, ownership, adaptability, and problem-solving ability.
• Commercial post-installation solar operations experience is strongly preferred.
• Three or more years of solar industry experience is a plus.

Systems and technical knowledge

• The role requires use of CRM, support-ticketing, ERP, business intelligence, and other operational systems.
• Salesforce Cases and Work Orders are used for planned and unplanned service activities.
• Working knowledge of solar failure modes and monitoring-system alarm patterns supports technical client discussions.

Compensation

• Annual base salary is $68,000–$84,000.
• Total compensation includes performance bonuses and long-term stock options.
• Annual merit increases may be available based on performance and development.

Benefits

• Health, dental, vision, disability, and parental leave benefits are offered to eligible employees.
• The company offers a 401(k) plan with a $1,000 annual company match.
• Learning, courses, certifications, and conferences are supported with up to $500 annually.
• Remote-work opportunities are available for most roles, but the description does not specify this position's arrangement.
• Mentoring, professional development, and progression opportunities are available.