Technical Customer Success Manager – AI & Enterprise Infrastructure
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Key skills for this role
About the Role
Dell Technologies seeks a Technical Customer Success Manager with AI and enterprise infrastructure expertise to serve as a trusted advisor for strategic AI customers. The role involves driving AI adoption, value realization, and operational excellence.
Key Skills for This Role
Responsibilities
- Serve as a trusted advisor to Dell Technologies’ strategic AI customers
- Help customers accelerate AI adoption and maximize business value
- Drive AI strategy alignment, operational excellence, solution adoption, and value realization
- Act as the bridge between customers and Dell Technologies
Requirements
- Strong expertise in Artificial Intelligence (AI), Data Platforms, and Enterprise Infrastructure
- Experience in customer success or account services management
Full Job Posting
About the Role
- We’re looking for a Technical Customer Success Manager (TCSM) with strong expertise in Artificial Intelligence (AI), Data Platforms, and Enterprise Infrastructure to join our team.
- In this role, you will serve as a trusted advisor to Dell Technologies’ strategic AI customers, helping them accelerate AI adoption, maximize business value, and achieve successful outcomes from their investments in Dell AI Factory, AI infrastructure, data platforms, and related technologies.
- You will act as the bridge between customers and Dell Technologies, driving AI strategy alignment, operational excellence, solution adoption, value realization, and long term customer success.
What you’ll achieve
- Serve as a trusted advisor to Dell Technologies’ strategic AI customers
- Help customers accelerate AI adoption and maximize business value
- Drive AI strategy alignment, operational excellence, solution adoption, value realization, and long term customer success
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