Team Leader
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Key skills for this role
About the Role
Brightway Photocopier Equipment is seeking a Team Leader to supervise daily operations at an edutainment centre in Abu Dhabi or Dubai. The role involves managing staff, ensuring SOP adherence, driving sales, and delivering exceptional customer experiences.
Key Skills for This Role
Responsibilities
- Supervise the day to day operations of Centre, ensuring adherence to grooming standards
- Implement and uphold promotional activities to drive engagement and customer loyalty
- Conduct regular 15 minute daily briefings for the team
- Monitor and minimize absenteeism to ensure operational efficiency
- Encourage and motivate employees, serving as a role model
- Enforce a no phone policy for employees
- Oversee inventory in the cafe, maintain office supplies, and ensure timely ordering of materials
- Manage the frequent occurrence of parties, ensuring smooth coordination and supervision
- Submit daily End of Day (EOD) reports to the Area Manager, Finance, and Regional Manager
- Ensure SOPs are followed with 100% adherence
- Contribute to achieving weekly sales targets by effectively managing the team
- Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards
Requirements
- Any Undergraduate course in Business Administration, Hospitality Management, or a related field
- Overall 5 to 7 years of experience
- 3 to 5 years of managerial experience in the edutainment, hospitality, or related industry
- Experience in operational management in edutainment
- Knowledge of customer experience strategies
- Sales and revenue management skills
- Ability to enforce SOPs and quality assurance measures
- Knowledge of health & hygiene standards in child centric environments
Full Job Posting
Designation & Reporting
- Designation: Team Leader
- Reporting Manager: Centre Manager
- Location: Abu Dhabi & Dubai
Key Responsibilities
- Supervise the day to day operations of Centre, ensuring adherence to grooming standards.
- Implement and uphold promotional activities to drive engagement and customer loyalty.
- Conduct regular 15 minute daily briefings for the team.
- Monitor and minimize absenteeism to ensure operational efficiency.
- Encourage and motivate employees, serving as a role model and example.
- Enforce a no phone policy for employees to maintain a focused and safe environment.
- Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.
- Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.
- Submit daily End of Day (EOD) reports to the Area Manager, Finance, and Regional Manager.
- Ensure SOPs are followed with 100% adherence.
- Be ready to lend a hand with additional tasks when colleagues in Centre are unavailable.
Sales and Revenue Management
- Contribute to achieving weekly sales targets by effectively managing the team.
- Regularly update the daily sales board, offering in depth insights into sales metrics and trends for the team's awareness and analysis.
Customer Experience
- Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.
- Manage the kids and parents, with specific guidelines for weekdays and weekends.
- Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.
Reporting and Analysis
- Manage internal data in SharePoint related to maintenance, inventory, and attendance.
- Provide proper communication channels, especially in risk mitigation situations.
- Address maintenance issues promptly, ensuring timely resolution even in emergencies.
Team Leadership and Development
- Motivate the team by setting an example, following SOPs, and ensuring their adherence.
- Incorporate motivational strategies, such as a 'Quote of the Day' and daily sales board updates.
- Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.
- Recognize the need for customer service training and ensure it is implemented for the team.
Educational Qualifications
- Any Undergraduate course in Business Administration, Hospitality Management, or a related field.
Relevant Experience
- Overall, 5 to 7 years of experience
- 3 to 5 years of managerial experience in the edutainment, hospitality, or related industry.
Industry Exposure
- Edutainment, Education, Hospitality, Entertainment
Skills and Capabilities
- Operational management in edutainment
- Customer experience strategies
- Sales and revenue management
- Standardization & SOP enforcement
- Quality assurance measures
- Risk assessment & management
- Health & hygiene standards in child centric environments
- Inventory management
- Ordering processes and coordination of operational needs
- Leadership and motivation
- Analytical thinking
- Problem solving
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