Store Manager - West 4th
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Key skills for this role
About the Role
Knix is seeking a Store Manager for its West 4th location in Vancouver. You will drive store performance, lead a team, and deliver a world-class customer experience in intimate apparel and activewear.
Key Skills for This Role
Responsibilities
- Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching associates
- Leverage KPIs and core business drivers to set, communicate, and influence sales targets
- Command the floor during peak segments, instilling urgency and high energy in the team
- Lead impactful floor meetings, training, and coaching to drive alignment and consistent performance
- Champion a customer first culture that builds comfort, trust, and loyalty
- Maintain operational excellence through strong inventory, shipment, and loss prevention practices
- Attract, hire, onboard, and develop top sales talent
- Execute company and marketing initiatives including in store events, visual standards, and new store support
Requirements
- Proven experience as a Store Manager or senior retail leader in an upscale, premium, or fashion forward brand
- Demonstrated ability to lead teams in a dynamic environment
- Strong critical thinking and problem solving skills
- People first leader with passion for developing others
- Deep understanding of operational excellence including planning allocations, merchandising, labour management
- Tech savvy and detail oriented, able to leverage systems and data
- Must have work authorization in Canada and be 18 years or older
- Ability to lift and handle packages up to 25 lbs
- Open and flexible availability including evenings, weekends, and holidays
Full Job Posting
Overview
- Knix is an award winning intimate apparel and activewear brand
- Store Manager at West 4th location in Vancouver
- Bring the brand to life through leadership and connection
The Opportunity
- Drive store performance by leading key sales initiatives such as clienteling and coaching
- Leverage KPIs (traffic, CVR, AOV, UPT) to set and influence sales targets
- Command the floor during peak segments with urgency and high energy
- Lead impactful floor meetings, training, and coaching
- Champion a customer first culture
- Maintain operational excellence in inventory, shipment, and loss prevention
- Attract, hire, onboard, and develop top sales talent
- Execute company and marketing initiatives including in store events and visual standards
About You
- Strong pulse on what Knix customers want
- High performance individual in retail setting
- Thrives in fast paced, dynamic environment
- Understands fitting room experience
- People first leader who empowers team
- Strong business acumen and critical thinking
- Leads with resilience and positivity
- Passionate about customers and Knix mission
Qualifications
- Proven experience as Store Manager or senior retail leader in upscale/premium/fashion forward brand
- Demonstrated ability to lead teams in dynamic environment
- Strong critical thinking and problem solving skills
- People first leader with passion for developing others
- Deep understanding of operational excellence
- Tech savvy and detail oriented
What's in it for you (Benefits and Perks)
- Competitive base salary plus monthly bonus
- Health benefits from day one, mental health platform
- Generous discounts on Knix products and Gratis Program
- Company GRSP matching up to 3%
- Parental Leave Top Up up to 80% of salary
- Inclusive and diverse workplace culture
- Continuous development opportunities
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